Incorrect configuration of system programs often leads to various problems and malfunctions in the entire operating system. Users of Android devices sometimes encounter problems when launching the Play Store process.
All will be described below possible reasons, and effective ways Solving a problem that occurs when loading the application store.
For what reasons may the Play Market not open?
The Play Market program is a standard application. It is preinstalled on every device running the Android operating system. The program is necessary to download games as well as software. One store account is capable of storing all data about purchased applications. From this it is worth concluding that you can install the application on all user devices that run the Android operating system. Thus, there is no need to buy several identical programs. All utilities periodically fail and, as a result, they work with errors. The main reasons why Google Play Market does not open are as follows:
Infection of the device with a Trojan or spyware;
information transfer is too slow or there is no Internet connection at all;
Lost data for logging into your Google Play account;
The smartphone download manager is deactivated;
very large application cache;
outdated versions of program data that overload the system;
Google Service is not compatible with the Play Store version;
problems with the operating system.
Infecting your device with a virus
If you download programs from unreliable sources, this may be the reason why the Play Market does not want to open on Android. IN in this case You will need to remove all utilities that were not downloaded from the application store. After all, there is a high probability that they contain viruses that have unauthorized access to the user’s personal data, numbers and passwords from bank cards. In addition, the Trojan is able to deny access to the Play Market, while it offers to download the required applications from a third-party resource.
However, simply cleaning the device from such programs will not always help, because the virus can remain on the phone. To completely remove it, you will need to scan using several antivirus programs. Then you need to get rid of all the threats found. You should check your firewall application whitelist, as spyware may be added to antivirus ignore lists. In addition, it is worth formatting the memory card, creating a backup copy of all user files in advance.
Internet connection problems
As a result of low data transfer speed through the Internet connection, the Play Market may not open. This may harm some utilities. As a result, updates are not installed correctly. This will lead to the application not working properly in the future. It is not recommended to use the Play Market when the Internet speed is very low.
You need to go to the application store and activate its settings. After this, you need to select the option “Do not download data at low data transfer speeds”. In the future, new programs will be downloaded only at optimal Internet speed or hotspot connection Wi-Fi access. If the store does not work at all, you should check whether the Internet is available on the device. It is likely that it is disabled by your telecom provider or that an available Wi-Fi point is experiencing problems. When the router is turned on, but there is no Internet connection, you must perform the following steps:
1. Turn off your phone.
2. Turn off the router and unplug it from the outlet.
3. Check if all wires are connected to the back of the device.
4. Plug the router into a power outlet and start it up.
5. Connect your phone and activate the Wi-Fi search function on it.
After completing all the steps listed above, the access point should be available again.
Forgotten login or password
Google has developed a guide that will tell you what is available to any user. It tells you what to do if the Play Market does not open due to a lost login or password for your account. All Google services are connected to each other by one user profile. Thanks to this, you can quickly perform various operations with your own data. If you lose your login and password, you may encounter the fact that Play Market does not open on Android. Thus, Google has developed a convenient and safe way, allowing you to restore access to the page. There are two options for this:
1. Use the phone number specified during registration.
2. Use of address Email specified during registration.
The first option involves restoring login information by sending an access code to the user's phone number. The message is completely free, it is transmitted over a closed channel. The second option is possible if you have not linked to a phone number. In this case, control over the account is performed using the adjacent email address that was specified during account registration. Losing login data is the most common reason why Play Market does not want to open on Android.
In this case, it is enough to send a special code to the spare mail. After this, you need to enter it into the text box on the recovery page, after which the system will offer to change the login or password that was forgotten. When the information used to log into the Google page is restored, the user will again be able to use the application store.
Enabling Download Manager
This application is capable of monitoring all files downloaded by the device. When the download manager stops working, all related applications, including the store, may malfunction. As a rule, the Play Market does not open precisely because of a failure in the system download program. To restore the functionality of the utility, you must follow the following instructions:
1. Go to the settings of your phone or tablet.
2. In the section system applications you need to find the download manager and open a window with detailed information.
3. The program must be active and active. Otherwise, you will need to enable the utility.
Clearing cache
In the event that all of the above methods for resolving problems with launching a store are not effective, most likely the problem consists of large quantities application cache that has accumulated over a certain period of time. The cache is a temporary clipboard for applications. When there is too much data, it begins to load the utility and becomes the reason why Play Market Android does not want to open. In this case, you will need to clean RAM, and then proceed to clear the application cache. To do this, you need to open the settings menu and select “Games and applications”. Next, you should find the store icon among the proposed list and click on it. Then you need to click on the key that is needed to clear the cache and wait a while. The removal process may take about ten minutes.
Excessive application data and system-incompatible updates
As you know, the market is updated quite often. Sometimes it can be installed on the device, but is not always compatible with the active version of Android. Thus, this is the reason why the Play Market does not open. As a result, the utility and the system may create a conflict with each other due to different versions and software configurations. This problem is being decided. To do this you will need to delete the latest installed updates programs. First you need to go to settings and select the market icon. After this, click on the “Uninstall updates” button. Then the phone reboots and another attempt is made to enter the store. It is also advisable to check the versions of the operating system and application store you are using. You need to go to the settings of your phone or tablet. Then you need to select the “System Information” menu item and view the device firmware version. When the history of the version of the operating system used is known, you will need to go to the website of the updated store using a personal computer. Next you need to compare real version systems with supported.
Incorrect operation of Google Services Google services are standard programs on devices running the Android operating system. The store is one of these services. Thus, malfunctions in the operation of the monitoring program can lead to disruptions in the functioning of child utilities. This is the reason why the Play Market does not open. To solve the problem, you will have to delete the cache from the services utility.
Resetting settings to factory settings
When all device data is deleted, all settings return to the original modification set by the manufacturer when the device was manufactured. To do this, you need to go to the system settings and in the “Restore” list item, reset all phone settings to the initial ones. This procedure usually takes from 5 to 30 minutes.
Today if you modern man does not go to the play market, he immediately panics, because it is impossible to imagine successful and young people without a smartphone, tablet or computer device. And all these devices are useless without applications. Today, all this technology is the attributes of our Everyday life, and as often happens, any household item sooner or later becomes outdated or breaks. Everything that a person creates does not last forever, and even virtual systems also fail. One of the most popular requests among owners of devices with Android systems is the topic: I can’t access the Play Market. Indeed, a multimillion-dollar audience daily faces various failures in services or equipment; Google Play errors are also common, so it’s worth delving into this issue and finding out what is the actual reason why the user cannot log into Play Market.
All applications in one place - in the Play Market
Any devices with operating system Android supports a lot of applications, from a navigator to various “scanners” and music recording programs. In general, our smartphone is perfect place for experiments, but in order for them to turn out successfully and not damage the equipment system in any way, only one point should be taken into account - the source from which the selected application or game is downloaded. Verified, reliable and free (paid content also available), is Play service Market – here you can find everything for a technical tool on Android. The only problem that may arise for the user is that he cannot enter the Play Market. There can be a lot of reasons for this, and each of them has its own way to solve this problem.
The cause may be malware on your Android device. In order to protect yourself from theft of your personal data, we recommend using secure browsers.
We recommend changing your default browser after fix problems with the Play Market so that the problem does not reappear. Because in order to download the application you need to restore access to the Play Market
Causes of the problem and ways to solve them
Why doesn't it go to the Play Market? There are many possible answers to this question, but the most common and popular is the lack of an account in Google system. It’s easy to fix this situation: you need to go to the Google website, create an account, then open the Play Market and log in by entering the necessary data.
But if the account has been registered for a long time, and the service worked yesterday, but today it doesn’t, then the problem takes on a different character. Most often this problem lies in a small detail, when I can’t access the Play Market. The service writes in a pop-up window that there is a connection, but the connection is broken, or a “system error” has occurred. In this case, you just need to check the date and time settings. Users who have removed the battery from a phone or tablet are most likely to experience this problem. There is no need to despair, since it is enough to re-set these values and try to enter the Play Market again.
Why the Play Market doesn't work - Other reasons
Of course, this is not the entire list. possible problems. One of the main ones can also be considered a full cache. Its regular cleaning is the key to fast operation of the device, so if such “glitches” occur, the first thing you need to do is go to the “Settings” of the device, find “Manage applications” among the items and click on Play Market. Here you need to clear the cache and data. Even if after this the user again says that I can’t access the Play Market, then you need to reset the settings to factory settings. Usually this can be done through a shortcut:
- "Options";
- "Backup and reset."
And of course, one of common reasons The reason why users write “I can’t log into the Play Market” is a failure in the Internet connection. If the device has a weak signal, low level data transfer, an error window will pop up when entering data into your login profile. In this case, fixing the problem is just finding a suitable network and a high signal for normal data transmission.
Play Market - a guarantor of safe downloads
Why is this service from Google so successful? The answer is very simple: in this place you can download absolutely everything, make your own computer or mobile device fast and full-featured. But I fell in love with this service not only for its assortment and free content, but for the presence of proven programs and software that do not have viruses and fully work.
Those who like to be everywhere often have to go to various unverified sites, and then after such visits to “dubious” resources, hundreds of queries appear on the forums: “why can’t I go to the Play Market?”, “Where did the money go from my account?” ? etc.
In order not to resort to extreme measures (resetting settings, flashing the device), it is best to restart your phone or tablet. Perhaps a simple “glitch” affected the operation of services, and after a reboot it will immediately disappear. Therefore, when downloading programs to your tablet or smartphone, it is better to use official services.
PS: And don’t “feed” the pirates.
"Cannot establish a reliable connection to the google server"
The full error message is as follows: “Login failed. A reliable connection to the server cannot be established. This may be a temporary problem or your Android device may not have data services. If the problem persists, please contact support."
If you need to sign in to your google account, the problem can also be solved very simply. We won’t go into too much detail, we’ll just post another short video, the guy’s voice doesn’t inspire confidence :) But the solution really works:
For this method you will need Root Explorer. It can be downloaded from
If you came to this page, then most likely it doesn’t work for you Google Play, This problem occurs quite often, but fortunately for us, it is usually solved very simply. We have compiled 7 for you possible ways how can I fix this error.
First. Clearing Google Play cache
It often happens that Google Play starts working fine again after clearing the application cache, where temporary data is stored. Follow these steps step by step: Settings/Application Manager/Downloaded. Find "Google" Play Store" Open the application window and here we need to click on the “Clear cache” item.
After this, your market application should work.
Second. Delete Google Play data
If even after clearing the cache, Google Play does not work on your phone, then let’s look a little deeper - delete Google Play data. There is nothing complicated here and almost exactly copies the point above. Only instead of “Clear cache” you need to select “Clear data”. After this, the information should be deleted from the application itself.
Third. Uninstalling Google Play updates
If Google Play stubbornly refuses to work like a human being, then we repeat the painfully familiar procedure again, but instead of “Clear cache” and “Clear data” we select “Delete updates”. After that Google app Play will be completely virgin after installation.
Fourth. Clearing the cache Google Services Play
Google Play still not working? So we should look into Google Play Services and clear the entire cache there: Settings / Application Manager / Downloaded, find “Google Play Services”. Open it and click on the “Clear cache” button.
Fifth. Enable Downloads (Download Manager)
It’s worth looking again at Settings/Application Manager/All and finding the “Downloads” item. Open it and if for some reason you have it disabled, you need to re-enable it. Remember - it must always be ON.
Sixth. We delete the one registered in Google settings-account and restore it back
This is practically the last option that can make Google Play work. Open Menu/Settings/Accounts and synchronization (Accounts). Open your Google account settings. In theory, you should have the “Delete account” option. Select it and reboot the system. Once again, after booting up your smartphone, open Settings and Account Editor to restore your account.
Seventh and last. Reset your phone
This is already the most radical method that can be. If none of the above suggestions work for you, then you can reset all data on your phone and return to factory settings. Of course, we recommend making a backup copy of your data in advance. It's very easy to do a rollback: Settings/Backup and reset/Reset phone settings. You can find more detailed information on how to do this.
If nothing and these 7 points help you (although the latter should definitely do this), all you have to do is take your smartphone to a service center. First of all, it could be memory problems, but other nuances are possible. But it comes to this very, very rarely. If you carefully read the entire article, then with a 99.5% probability you will be able to solve this problem yourself. Also, if you have any questions, feel free to ask them in the comments below.
The Play Market (Google Play) application is a convenient way to get new programs on Android devices. Like any other application, it is subject to glitches and errors that disrupt the service. Let's figure out why the Play Market doesn't work on Android and how to fix the problem yourself.
If your phone does not access the Play Market, do not rush to delete the application or run to the service. Most often, the problem is solved by the simplest actions:
- Check your Internet connection - is Wi-Fi connected, are sites loading in the browser. If there is no network, the Play Market will not launch.
- Reboot your device by turning it off completely and then back on. Restarting automatically resolves most system errors.
- Check the set date - if the value is incorrect, the store cannot be launched.
If, as a result, the Play Market on Android still does not open, proceed to the next steps.
Adjusting application settings
One of the reasons why the Play Market (Google Play) does not work is errors in . Android applications constantly collect and save various information to the device’s memory, which helps them work faster. Over time, errors accumulate in the cache, disrupting the operation of programs.
To clear saved data:
- open “Applications” in the menu;
- Find “Google Play” in the list and click on it;
- in the window, select “Erase data” and “Clear cache”.
Reboot the device and check the service. If problems appear after installation new version utility, additionally select “Uninstall updates”. The program will be restored to its factory state.
If the Play Market crashes on your phone, it is additionally useful to clear application data:
- Google Play Services.
- Google Services Framework.
Consistently erase the cache and roll back updates.
It is also useful to check the operation of the Download Manager and Google Accounts services. They are responsible for receiving updates and identifying the user; if they fail, you will see that there is no connection or a connection error. You can find services in the general list of applications - click on the name, if the “Enable” button is active in the settings, click it.
Eliminating incompatibility
Installing third-party programs is a common reason why the Play Market does not work on a device. This applies to utilities that block Google Play to bypass its restrictions - downloading paid programs with fictitious payment. If you have installed Freedom or its equivalent, you will not be able to access the Play Market. It is not always possible to fix the problem by removing the pest program - it leaves entries in system files, completely blocking access to the store.
To solve this you need root rights and any file manager. Then do this:
- Open the catalog system, there is a folder in it etc.
- Look for the file in the list hosts, without extension. Save a copy of it in another folder.
- Open hosts in a text editor.
- Leave one line in it - “127.0.0.1 localhost”, delete the rest.
- Save the file, reboot.
Deleting an account
When the Play Market does not work on a tablet or smartphone, it is sometimes useful to re-link your Google account. In order not to lose personal information - contacts, mail, photos and music, first synchronize the data by creating a backup copy:
- in the menu, go to the “Accounts” section and the “Google” item;
- click on your mailbox address;
- check the boxes for saving, and click the button with 3 dots to launch “Synchronize”.
When the copy is ready, select “Delete” from the same menu. Reboot and connect your Google account again via email address.
Resetting the settings
If all else fails, you will have to implement full reset settings. The method is radical, but it helps eliminate the most serious problems in work. The device will return to factory settings, all errors will be deleted - along with all user data. Therefore, first save photos, videos and music to a memory card or PC, so as not to lose them, synchronize your Google account data.
For complete cleaning:
- in the menu find “Backup and reset”;
- activate “Reset settings”;
- confirm the operation and wait for it to complete.
After the reboot, re-link your Google profile to the device and upload the saved data back.
Error codes
If the Play market displays an error code when opening, you can guess the necessary corrective actions based on its meaning:
- malfunction error code 504: download failed, clear cache;
- 491: delete and re-link your Google account;
- 919: There is not enough memory space, delete some files or applications;
- 927: The store is being updated, wait for it to finish;
- 941: Occurs during update, delete Google Play data.
Features of Meizu
Meizu owners should act a little differently. The developers of these gadgets included a special installer in the shell for working with Google utilities. For initial installation, proceed as follows:
- on the main screen, go to the “Best” folder;
- install “Google Services” from the selection of applications; you will need an Internet connection;
- Restart your phone and the Play market will appear on the screen.
The Google Installer icon will remain on the system - you can remove it or leave it to use in the future for troubleshooting possible errors service.
If there is a problem with Google Play on Meizu, just reinstall the store. If you uninstalled Google Installer, download it from the "Best" folder. Run the installer, click on “Uninstall” below to erase the Market. Then reinstall the application and link your Google account to it,
Conclusion
We figured out what can cause failures and errors in the Play Market. Usually, to eliminate errors, it is enough to restart your smartphone; if there is no result, clear the saved data and the cache of all Google system utilities. In the very difficult case A full reset will help - the device will completely return to factory settings, getting rid of the accumulated information garbage.
In this article we give reasons why the Play Market does not work, as well as 12 ways to access it and solve the problem.
Play Market does not always work on devices, there are many explanations for this. Incorrect setting gadget, problems with software and connection - all this could be the reason. There are also external ones, when it refuses to work due to problems on the server. Let's look at this in more detail.
Resetting Play Market settings
Let's try to reset the settings, because... it could be a big deal unnecessary information. For this:
- go to "Settings";
- go to "Applications"/"Application Manager";
- select "Google Play Services";
- Select the item "Memory";
- Click "Clear cache".
After this, it won't hurt to reboot your device.
Uninstalling updates
If updates have been installed that contain flaws, you need to return the service to its original state. To do this, in the Google Play Market settings (see the previous paragraph), select “Remove updates”. After this, we also reboot the device, go to the store, install the latest updates that will make the system more stable.
What if it's "Google Play Services"?
Similar to the situation with the Play Market application, you need to go to the “Services” settings. Go to "Applications", select "Google Play Services". You also need to clear the cache there. Restart your smartphone/tablet.
Activating the Download Manager
The download manager may have been accidentally disabled. For example, if you tried to solve other problems with the device. In this case you need:
- go to "Settings";
- go to the "All" section;
- select "Download Manager";
- turn it on;
- restart your smartphone.
Deleting a Google Account
This is a last resort measure, so synchronize all settings and data before deleting your account. Next, perform the following steps:
- go to "Settings";
- go to the "Accounts" tab
- select Google;
- click on Mailbox, select "Synchronize";
- save all data;
- Click "Delete account".
Remove incompatible apps
Many programs can only negatively affect the operation of the system, in particular the Play Market. Therefore, check the downloaded applications, remove all unnecessary ones and try to restart the device.
Check date and time
Google may refuse requests to download applications if the date and time are configured incorrectly and synchronization is disabled. For this:
- Go to "Settings";
- Go to the "Date and Time" tab.
Reset Android settings
This measure is one of the radical ones: all data on the smartphone is deleted. But if all else fails and your Google account cannot be restored, do the following:
- Go to "Settings";
- Find "Backup and Reset" there;
- Perform a factory reset.
Remember to sync all data before deleting. Go to Settings>Accounts>Google. Select an account and click "Synchronize".
