How to return a non-refundable ticket and whether the money will be returned if you miss your plane. How to get the money spent on the ticket back with the least loss

The refund method depends on the type of ticket. How long does it take to return a plane ticket? For which air ticket the money will be returned to you, and for which not - read in our article.

Kind of air tickets

• Air tickets purchased through the ticket office at the airport.
• Air tickets purchased over the Internet.

In this article, we will consider a way to return the second type of air tickets.

Reasons to return

• The passenger is late for the flight for no reason.
• The passenger is late for the flight due to an accident.
• Exchange of a ticket for another date.
• Cancellation of the trip altogether.
• Cancellation of flight or transfer to another time.

Which air tickets cannot be refunded?

Most airline tickets purchased through the website can be refunded in the same way as regular tickets purchased at the box office. But:

• Tickets marked “Non Ref” cannot be returned. “Non Ref” means “non-refundable”. Tickets with this mark are considered the most affordable, fly out in a matter of hours and cannot be returned or exchanged.
• Tickets purchased under a promotion, discount system or sale (exchange for a ticket of a different date is allowed).

How to return a ticket purchased over the Internet?

Depends:

• From how much time is left before the start of the flight. The sooner you decide to return your ticket, the less problems this procedure will bring.
• From the airline from which it was purchased. Each carrier has its own conditions for the return of an unused ticket.
• From the cost of the ticket. According to statistics, business class tickets are returned more easily and with less "losses" than economy class tickets.

How long does it take to make a refund?

• When you return the ticket 24 hours (or more) in advance, you will be refunded the full cost of the ticket. The passenger is charged a commission fee. Some airlines add payment of penalties to the refund procedure.
• If the ticket is returned in less than a day, the passenger will be offered a refund of seventy-five percent of the price paid for the ticket + a commission fee and, depending on the company, penalties.
• If the ticket is returned 4 hours before boarding, the passenger is refunded seventy-five percent of the ticket price + commission fee + penalties.
• If you try to return a ticket less than 4 hours before boarding or after the start of the flight, the return cost will decrease, and the amount of penalties may be increased several times.

A warning

Keep in mind! Sometimes it is easier to pay penalties and reissue the ticket for another calendar day, rather than return the ticket and purchase a new one on your own.

Where and how can a refund be made?

Flight number. You can return an electronic ticket both at the airport ticket office, as well as a regular one purchased in another way, or on the website on which you issued an electronic ticket. To return you will need the following data:

• Purchased ticket number.
• Reservation number.
• Departure time.
• Departure calendar day.

Access to the above data is available to you in an e-mail at the mail that you indicated when booking. If you return the ticket through the airport ticket office, then in order not to search for all the data yourself, you can print the letter received from the airline and simply show it at the ticket office. There they will help you figure out what and where to enter in the application.

If you are making a return through the site, then the procedure is as follows:

• On the website where you bought your ticket, find the refund section.
• In this section, you fill out an electronic application, in which you enter all the data about the purchased air ticket (listed in the previous section of the article) and attach a photo or scanned copy of your passport with the data entered in the ticket.
• If you are returning a purchased e-ticket through the airport ticket office, the return procedure is similar to the electronic one.
• If you want to issue a refund of an air ticket purchased from a travel agency, the refund procedure will be similar to the previous two.

How long does it take for the passenger to receive the money?

The refund period for an unused ticket depends on when you applied for a refund, how you paid for it and the method of purchasing it (airport, travel agency, internet). On average, the return period is from ten days to three months.

The ticket price can be refunded:

• Cash at the checkout.
• To a bank card.
• To an electronic account.

How to speed up the refund process?

If you paid for your ticket using bank card, then:

• In the application for a ticket refund, indicate the personal data of the passenger (full name)
• Bank name and current account number.
• Bank identification code.
• Correspondent account.

Information

If you are applying for a refund by power of attorney, but in the application, indicate the personal data of the person for whom the ticket was purchased, as well as the data on the card of his bank and account.

If you paid for the ticket through an electronic wallet, then in the application you must indicate:

• Full name of the passenger for whom the ticket was purchased.
• Electronic account number.
• The type of this account (webMoney, Yandex.Money, Qiwi, etc.)

Is it possible to exchange the returned ticket for another departure date?

It only depends on the airline from which the ticket was purchased. If the exchange is possible, the passenger will have to pay penalties.

When exchanging a business class ticket, no sanctions are usually imposed.

IN last years many tourists prefer to purchase plane tickets online.

This method justifies itself by its convenience and practicality - there is no longer any need to spend time moving around the city and waiting for your turn at the box office.

But, sometimes unforeseen circumstances occur, and the purchased air ticket becomes unnecessary, and the trip needs to be postponed to another day, or abandoned altogether.

Then the question arises: how to return air tickets purchased over the Internet? How to get a refund for an air ticket?

Doesn't matter in this case the way in which the ticket was purchased (regular or via the Internet), the possibility of a refund for it depends on the tariff at which it was bought.

The tariff is the very conditions for the exchange or refund of the ticket.

Many travelers don't bother reading. long text, but simply put a tick at the end of the "familiarized".

If you need a refund for the ticket, you must carefully read the terms of the fare. The rules according to which it will be possible to return a ticket can be found on the airline's website. This also applies to purchasing a ticket on the Internet through an intermediary.

There are uniform rules for ticket refunds for all air carriers:

1. The amount of the penalty for returning the ticket will be less if it was purchased at an expensive fare;
2. The longer you delay with the return of the ticket, the lower the amount will be returned for it.

Some tickets may have special marks: non refundable or non ref.

Such travel documents are non-refundable. They are usually purchased at the lowest price, or at a promotional rate.

True, there is a chance to try to change this ticket for a similar one, but with a different departure date. For this you will have to pay extra, most likely.

The reason why it became necessary to return the ticket is also important. In the event that forced circumstances arise (delayed or canceled the flight, a relative or the passenger himself fell ill or died), then it is necessary to provide documents confirming given fact... In this case, the maximum possible amount will be refunded, estimated by the tariff.

In the event that there is no valid reason for the return of the ticket, then it will be possible to count on best case for the minimum compensation.

In any case, the decision on the amount of the refund will be made by the airline after all the reasons have been considered.

When is the best time to drop off your ticket

The sooner an electronic ticket is refunded, the better.

1. If you return the ticket more than 24 hours before departure, you can return its full value (excluding the commission, which does not apply to the refund). However, certain carriers have a customer penalty system and different fees may apply.
2. If the ticket can be returned in less than a day, then in this case it is impossible to count on a refund amount of more than 75%.
3. If the ticket is returned on the day of departure of the aircraft, then you must do everything possible to submit an application at least four hours before the start of check-in. In this case, you can hope for a 75% refund. If an application for a refund for a ticket is submitted in less than four hours, then the penalties may increase.

If you are late for your flight, if you have a full ticket, you can return it even after the plane has departed.

Moving the departure date to another date and at the same time paying a fine is often more profitable than returning the ticket and then buying a new one. The same applies to the situation if the security service is detained.

Who will return the money

In order to return tickets and return the money, you must write an application for a refund and come with it to the travel agency (it can also be an airline ticket office or carrier) where the ticket was purchased.

The application must contain the flight, ticket and booking numbers, as well as the date and time of departure.

This information can be found in the email that is sent to everyone who has purchased a travel document.

There should be no mistakes in the course of filling out the application, since in this case you will have to fill out everything anew. This is fraught with the fact that the first version of the application will not be taken into account, which means that time will be lost and in fact it will turn out that the refund was requested later.

Return procedure

Since we are talking about an air ticket purchased thanks to the possibilities of the Internet, in order to return it there is no need to come to the ticket office.

The entire return procedure is carried out on the travel agency's website. In this case, you need to fill out an application on the desired page.

Simultaneously with sending the application on the website, you need to attach to it a photo from the passport for which the ticket was purchased. Sometimes it is permissible to send scans via e-mail.

In all cases, a personal appeal to the travel agency staff with a wish to postpone the departure date, or a refund for the ticket is allowed. This formality is common and does not require a large number time. Many passengers return tickets daily.

If the ticket was purchased through a travel agency, then the funds will first come to her account, and then to the account of the person who returned the ticket. Only the person who bought the ticket can apply for a ticket refund. If this person does not have such an opportunity, then another person can write the application, but for this it will be necessary to certify a power of attorney from a notary.

How long does it take to get the money back

This question cannot be answered unequivocally. The time frame for the refund will depend on when the person decided to return the tickets purchased via the Internet and applied. Also, the speed of the procedure will depend on the payment method.

The funds are returned to the client in several ways:

1. Cash back.
2. By transferring to an electronic wallet.
3. Transfer to a current account.
4. Transfer to a bank card.

In order for the money to arrive on the card soon enough, you should indicate the last name, first name and patronymic of the client, as well as the coordinates of the bank and the current account.

If payment for tickets was made through an electronic wallet, then you will need to indicate:

1. Surname, name and patronymic of the person for whom the ticket was purchased.
2. Wallet number.
3. The name of the electronic system. It can be Yandex money, WebMoney, etc.

As soon as the application is submitted, the client loses the right to a specific seat on the plane indicated on the ticket. It will be redeemed by another client for some time. After submitting the application, you cannot change your mind and return the ticket. The whole procedure can last from ten to ninety days.

Refunds in case of a missed flight depend on the fare and the airline's rules. Most likely, the money for the ticket will not be returned to you, or a serious fine will be deducted. As soon as you realize that you are running late, immediately call the airline and warn about it. This will refund at least a portion of the ticket price, such as airport tax. If you are late for check-in, but the departure has not yet been announced, run to the counter and solve the problem on the spot. Some airlines make concessions and allow you to exchange a ticket on loyal terms.

Novelties in the "air" legislation of the country. Practical examples of refunds for air tickets. Requirements of carriers and promises of intermediaries.

The relationship between an air carrier and a passenger is governed by the "Air Code of the Russian Federation", and more specifically, by Articles 103 and 108 of this document. In fact, it all depends on the decency of the airline and the exactingness of the client. And, of course, we will not discount some of the agreements, thanks to which the transport services have protected themselves from the risks of refunding money for unused tickets.

How does the state regulate the issue of refunds for air tickets

According to Article 103 of the VK, the passenger has the full right to a refund of the amount for the "carriage charge", which is indicated in the contract. The money must be returned at the time of termination of the agreement. The law stipulates that the carrier is obliged to notify about the conditions for receiving money for the ticket before the conclusion of the contract. It turns out that the airline can still establish certain rules - to please itself, of course.

Now about 108 article VK on the points:

1. The passenger must notify the carrier of the termination of the contract no later than one day before the end of check-in for the flight.
2. The refund amount is calculated as the cost of the ticket minus the costs incurred by the carrier.
3. If the passenger notifies the airline less than 24 hours before the end of check-in, the refund amount is reduced by 25% (for example: from 10 thousand rubles to 7.5 thousand rubles).
4. The carrier has the right not to pay money if the client decides to terminate the contract of carriage after the end of check-in for the flight. It turns out that if you are late for the plane, you will be refunded exactly 0 rubles for the ticket. 0 kopecks.
5. The contract can be concluded with the condition of non-refund of the amount paid for the ticket. We are talking here about 100% non-return of funds spent.

Of course, the state has provided for the option of forced refusal of air transportation in connection with death. close relative... But here, too, there are "buts" - you will have to notify the carrier 24 hours before departure, and the fact of death will still need to be documented. This exception applies to both refundable and non-refundable tickets.

How to get a refund for an air ticket purchased from Aeroflot

In June 2014, Aeroflot announced the introduction of non-refundable tickets at Budget and Promo fares. The announcement was made immediately after the corresponding changes in the RF VK.

The innovation also affected the "Optimum" tariff. A fixed refund penalty was established (replacing the old 25%). At the same time, the company clarified that a warning about the refusal of carriage less than 40 minutes before the set limit automatically transfers the ticket to the status of "non-refundable".

On the Aeroflot website, there is an option to return tickets on-line, that is, without visiting offices. To do this, you will have to call the Information and Reservation Service by phone 8-800-444-5555.

The principle of working with customers is similar for each airline. To clarify the details of how to return the money paid for the ticket of your carrier, study the corresponding section on the company's website.

Sales intermediaries: will they return the money you spent on the air ticket

Quite a common occurrence: buying a ticket through an online intermediary, for example, Ozon Travel. Note that Ozon, like other similar companies, offer to buy a seat not only on Russian, but also on foreign flights.

We are offered to enter our personal account and click on the "Return and Exchange" button located directly opposite the order. There you will need to fill out an application, on the basis of which the seats on the plane will be canceled and the amount of the return will be calculated.

Ozon notifies that:

1. Foreign carriers most often enter into non-refundable contracts.
2. The sooner you place an application, the more chances you have to avoid maximum losses.
3. Some airlines may refund the money for the air ticket in the event of an official refusal of a passenger's visa.

The intermediary, like the airline, will transfer the refund to the account from which the payment for the flight was made.

IN recent times most travelers buy tickets and book their accommodation online. It is very convenient and practical - you do not need to stand at the box office, waste time and money on getting around the city. But sometimes it happens that the ticket purchased on the network is no longer needed - the trip has to be canceled or rescheduled. How to return a plane ticket purchased via the Internet?

In most cases, a ticket purchased over the Internet is returned in the same way as a regular ticket. But only if you bought it without the “Non Ref” mark (non refundable). Most often, tickets with such a mark are sold on low-cost airlines or are among the cheapest, even in economy class. If it says Non Ref, then the money will not be returned to you.

If you have a full ticket, then a refund is possible. Conditions for different airlines may differ - look for them on the official websites of the carriers. But everyone has one principle - the earlier you apply for a refund, the easier the process will be.

Note: usually, the more expensive the ticket, the easier it is to return it. That is, in 95% of cases, you will not have any problems with the return of business class. Penalties for this procedure may either be absent altogether, or be several times less than when returning a low-cost airline.

Tickets purchased through promotions, sales or special fares are non-refundable. But you will most likely be allowed to exchange it for another flight. Some carriers generally accept returns on the day of sale. If you are late, then only the transfer of the flight to another date. Therefore, carefully read the terms before purchasing.

When is the best time to drop off your ticket?

The sooner you decide to return your e-plane ticket, the better.

1. By handing it over in a day or more, you can count on a 100% refund of the cost (only the commission is not refunded). Some carriers may fine customers for this procedure and withhold various fees from them.
2. By returning your ticket in less than 24 hours, you will receive 75% of the cost minus all of the above.
3. If you change your mind about flying on the last day, try to submit your application four hours before check-in. In this case, you will be refunded according to the second paragraph of this list. If you are late, the fines will increase.

Note: if you purchased a full-fledged ticket and missed your flight (or the security service did not let you in), then it can be returned after the plane took off. Often, paying a fine and arranging a flight transfer to a new date is more profitable than returning a ticket and buying a new one.

Who will return the money?

We have found out whether it is possible to return tickets, now we will tell you about the refund procedure itself. You must apply for a refund to the place where you purchased the ticket (travel agency, ticket office, carrier). The application states:

• flight number;
• number of ticket;
• booking number;
• departure date;
• departure time.

This information is indicated in the email that comes with the purchase of the ticket. Do not make mistakes when filling out, because if something is wrong, then you will have to write a second application, and the first will be canceled (accordingly, it will be considered that you ordered a refund later).

Return procedure

1. Since you bought a ticket via the Internet, you do not need to go to the ticket office to return it. Everything is done on the website of the airline (or travel agency). You will need to fill out an application on the portal in the appropriate section and attach a passport photo to it (exactly the one for which the ticket was purchased). In some cases, scans are sent by email.
2. You can also always personally contact the representatives of the airline or travel agency with a request for a refund or postponement of the flight date. Do not worry or be ashamed - this is a standard procedure, it does not take much time. Hundreds of passengers drop tickets every day.
3. If you purchased a ticket through a travel agency, then the refund will be made first to its account, and only then to yours. An application for a refund can only be submitted by the person who purchased the ticket, or anyone else who has a notarized power of attorney from the “owner”.

How long does it take to get the money back?

This question is quite complicated - it all depends on when you decided to return Aeroflot tickets purchased via the Internet, on the time for submitting the application and on the method of payment. Money can be returned in the following ways:

1. Cash.
2. To an electronic wallet.
3. To the current account.
4. To the bank card.

To get your funds back to your account or card as soon as possible, you must specify:

1. Identification code.
2. The full name of the bank and the client's current account.
3. Bank identification code and correspondent account.

If the purchase was paid through an electronic wallet, then provide:

1. Surname, name and patronymic of the recipient (exactly the one for whom the ticket was purchased).
2. Wallet number.
3. System type (Yandex money, WebMoney, LiqPay, RBK Money, etc.).

Note: immediately after submitting an application for a refund, you lose your seats and they will be redeemed by other participants in the system. It will no longer be possible to change your mind and pick up the application. This procedure usually takes 10 to 90 days.

Can I change the departure date?

It all depends on the air carrier and the cost of the ticket. In most cases, you can change the date by paying a small fine. There is no exchange fee in Business Class or on annual fares.

That's all you need to know about how to return an electronic plane ticket purchased online. We wish you a pleasant flight!