The response letter is written in a free form and has much in common with a reference. The page provides an opportunity to download a sample of the discussed paper for free.
A written request requires a reasoned detailed response from the addressee. The answer letter is the one required document, which is worth writing in such cases. The message is written in free form and has much in common with the help. The information sheet contains a limited scope of the narrative and should only answer the question posed in the requirement. An answer letter is easy to write even to an inexperienced person, having a computer and a printer at hand. The page of this resource provides an opportunity to download and apply a sample of the paper under discussion for free and apply in life.
Let's consider the main features included in the concept of a letter-response. The meaning of the response is the business communication of counterparties. An excellent way of resolving problems out of court can save significant money and time for participants in legal relations.
The legitimacy of communication lies in the paper carrier of information drawn up in accordance with all the rules of office work and having a genuine management visa. E-mail is an unreliable option for evidence in court.
- The address and name of the institution to whom the response letter is sent;
- Own data of the author, contact numbers;
- Narrative number, date and title;
- A summary of the request to which the response letter is being prepared;
- Clear and specific answers to the questions posed. You don't need to write too much;
- A respectful tone is encouraged, but rigor is important;
- Fixation of the executor of the paper, signature and transcript of the head, seal of the institution.
It is best to give the reply letter personally to the addressee. In return, you need to get a receipt for the second copy. If it is not possible to send a personal response letter, you need to use postal services by sending a document with a notification and a list of attachments. The available sample and a set of other forms and examples on the site will help you draw up the desired appeal on your own. Most templates have the simplest format and can be easily edited in Microsoft Word. Enjoy your use.
Date: 2015-11-04
50 golden rules of business correspondence checklist
The letter that you send on your behalf (or on behalf of your company) is the “point of contact” that forms the impression. So think for yourself what impression you want to form about yourself, and what you are doing for this.
This article has been asking for a while. And the more often in our work we come across projects on business correspondence (for example, the development of standard letter templates), we understand that very few people and companies pay attention to (seemingly) little things that have sad consequences.
We'll talk about printed ones.
Business correspondence
A response letter is a service letter that is drawn up as a response to a request letter or a request letter. The answer can be negative (letter of refusal) or positive.
The text of the letter-response should use the same language phrases and vocabulary that the author used in the initiative letter, provided that the letter of request was composed linguistically correctly.
You should not include in the text of the letter-response a link to the received ("To yours from _______ No.__ ...").
Business letters
The letter-response acts as a composition-dependent text in relation to the letter-request.
In a rejection letter, it is especially important to use vocabulary that helps the sender to remain polite, taking care of the recipient's self-esteem.
How to write a response letter?
A response letter is a business letter that is drawn up in response to an official request or letter of request. Such a letter can contain both a positive and a negative decision (in this case, it is a letter of refusal).
In case of receiving a letter of request or request, it is necessary to give an official answer as soon as possible. Procrastination can, in the first place, make your organization look bad and give your partners or clients a reason to consider you an unreliable partner.
How do I start a letter?
When writing a letter, the main difficulties are often caused by its beginning and ending. In the latter case, the article How to end a letter will help you. Well, we will talk about how to start a letter in this article.
The beginning of any letter depends entirely on its type: official, love, one or another letter to foreign language... It does not matter whether it is paper or electronic, we will only clarify that we will talk about the first phrases after the appeal, since there is already a separate article about appeals to How to contact.
If you follow the accepted terminology, then business letters are classified as official.
How to carry out a sale and purchase transaction
In any state, the procedure for processing various transactions is regulated by the appropriate legal documents... All purchase and sale transactions are carried out by drawing up a special agreement. Depending on how correctly this agreement is drawn up, the outcome of the transaction will depend, and subsequently the resolution of issues and conflicts that have arisen in the performance of obligations under such an agreement.
Remember that a sales contract is an agreement under which the seller transfers some product, and the buyer acquires the right to own this product, and also undertakes to accept the item specified in the contract, while paying a certain amount of money.
Next, we will consider how to carry out a sale and purchase transaction, for which the drawing up of an agreement is not required, and all actions related to the receipt and transfer of such goods are carried out at the time of the transaction.
How to reply to an official letter
This list of goods is uniform throughout the territory. The name of the organization has considered your application from.
and cannot be expanded. Cover letters. Considering the above, your request cannot be satisfied. The cover letter is usually drawn up on an A5 form. as well as. which we ask to consider it an integral part. Your application for the privatization of the bakery cannot be accepted, since the property of this enterprise is included in the list of objects not subject to privatization.
We inform you that your company cannot act as a buyer in accordance with the article of the law.
How to respond to official letters
The letter of inquiry, no doubt, will disdain the answer: you can report that you are studying the received request, send catalogs, price lists, offer to change the conditions specified in the request, refuse to supply the goods or other request.
An offer is a written offer for the supply of goods, which the seller makes to the buyer.It expresses the desire or readiness to conclude a sales contract
Deadline for reply to official letters
CONSENT IN RESPONSE TO REQUEST AND OFFER
| Expressions of speech etiquette | |
| Okay. | In response to an invitation; accompanied by words of gratitude (thanks, good) |
| You are welcome. | More often in response to a polite request (like: - If it's not difficult for you, bring me a book, please. - Please.) |
| Okay. | Consent is unconstrained |
| Now. This minute (minute) | Consent to do something immediately. |
| I will do, write, bring, etc. | Often accompanied by the word "good" (Okay, I'll do it. Okay, I'll write it.) |
| Let's). Let's go (- those), etc. Let's (- those) let's go. Let's go. | In response to an invitation to do something or go together (like: - Let's sing. - Let's. - Let's go to the cinema. - Let's go.) |
| With great pleasure. With joy. Willingly. | With a touch of desire |
| Mandatory + 1st person bud. time (come and do it). Do not hesitate. Do not worry (- repent). What doubts there can be! You can be calm (you can be calm) You can be sure (you can be sure). You can count on me. | In response to a request, be sure to do something (like: - Do not forget to bring me this book on Tuesday. - Absolutely. Do not hesitate.) |
| (I do not mind. (I) don't mind (this) I'm ready. | To a request, an invitation (like: - You don't mind ... - I don't mind.) |
| I don't mind! I am for! | Relaxed |
| I agree. Yes. Sure. | When asked about the desire, consent to do something (like: - Do you agree to make a presentation at the department? - I agree. Of course.) |
| Still would! | When asked about the desire to do something (like: - Do you want to sleep for this performance? - You bet!) |
| Agreed! Resolved! | During preliminary negotiations (like: - Shall we go to the cinema today? - And what time? - And what time? - Agreed.) |
| So be it. We'll have to + (give, etc.) | With a touch of concession, unwillingness to do anything (like: - Well, give me this magazine at least for a few days. - So be it.) Unconstrained. |
| Well, what can you do (you can do it, you can do it), you have to + inf. (do, etc.) |
2. ANSWERS TO THE COUNCIL
3. DISSENT IN ANSWER TO REQUEST, OFFER.
| Expressions of speech etiquette | Use situation and comments |
| (I can not. There's no way I can. No I can not. Unfortunately ... Unfortunately ... | The most common forms of refusal are: Please go to the store. - I can't, unfortunately, I'm very busy right now |
| I would love to ... but I can't. I would love to ... but I can't. I would like to ... but I can't. I am uncomfortable with refusing ... but ... I would like to ... but ... I would like to ... but ... I'm sorry, but ... I'm sorry, but ... | Refusal regret: Can you lend me 20 rubles? - I would love to, but I can't until the scholarship. |
| I refuse (to do anything). | Official categorical refusal. |
| I cannot (do anything). I am powerless + inf. Not in my power + inf. | Refusal to request help are stylistically elevated statements: Help me prepare for my exams! “I cannot help you with this. (I cannot prepare you for the exams.) |
| You can't. Not. No you can not. Unfortunately, you can't. Unfortunately, I cannot resolve. I would allow, but ... | Forbidding to do anything: Can I borrow this book from you? - Unfortunately, I cannot permit it, it belongs to a colleague. |
| Of course not. Certainly not. (I) do not allow ... I forbid ... I cannot allow ... I have to forbid (not allow, refuse) ... | Categorical refusal or prohibition: May I read your diary? - Of course you can't. I do not allow this to be done. I cannot be allowed to read my diary. |
| In no case! Never! Under no circumstances! It's out of the question! This is absolutely out of the question! No no and one more time no! | Emotionally expressive categorical prohibition: |
Topic 7. Consent / disagreement with the opinion of the interlocutor
| Expressions of speech etiquette | Use situation and comments |
| Oh yeah! You're right. I quite agree with you. I totally agree with you. This is exactly what I wanted to say. Without any doubt. Sounds believable. I thought so. Very reasonable. Sure. Exactly. That's it. Agreed. Don't go on. All clear. I assumed so. I am afraid that it is so. Hope it is (and it will). This seems to be the case. It looks like it will (and it will). It is likely (possible). All the better! | The most common forms of consent with the opinion of the interlocutor |
| I quite agree with you. I totally agree with you. Basically, I agree with you ... In some points I agree with you ... In some things I agree with you ... This point does not cause our objections. I fully share your point of view on ... My view completely coincides with yours. On the whole, your conditions are acceptable to me. | Formal consent forms |
| No and no. I cannot agree with you. You're wrong. I have a different opinion. This is where you are just wrong. Of course not. Not at all. It's out of the question. Quite the opposite is true. I'm against. This is unknown to me. I'm not to judge. Well, here you are again for your own! God forbid! You are unfair. Nothing like this. It won't do It can't be! | The most common forms of disagreement with the opinion of the interlocutor |
| I am afraid that you have missed the main point of what I wanted to say. This is not exactly what I had in mind. I cannot agree with you. Our point of view is somewhat at odds with yours. We see the solution to this problem in a slightly different light. We appreciate your efforts, but unfortunately we cannot accept the offer. This point of view seems to me convincing, however (nevertheless / meanwhile) ... I have an objection ... | Formal forms of dissent |
| Yes? Really? It's true? Do you really believe that ... I doubt that ... Unlikely that ... I highly doubt that. Are you serious? Sounds tempting, but ... Sounds incredible, but ... Anything happens. You are joking. I can't make up my mind. I doubt it. Unlikely. And you want me to believe it? I would not say. You know better. To some extent. I'm not sure. (It's hard for me to say. Well, well ... Yes and no. Are you sure? Is this all really so? How I wish ... |
The most common forms of doubt about what the interlocutor has to say |
| Do you really believe that ... I would really ask you to clarify ... because I have exactly the opposite information about this. I have not yet formed a final opinion on this matter. It seems to me that this solution is somewhat premature. | Official forms of expressing doubt about the point of view of the interlocutor. |
Appendix 4
SAMPLES OF INTRODUCTORY PHRASES OF THE TEXT OF A BUSINESS LETTER
Thank you for your letter from ... In response, we inform ...
In addition to our letter from… this year. we inform you that ...
In response to your letter, we inform you that ... In confirmation of our telephone conversation, which took place ... this year, we inform you that ...
In confirmation of our telegram from ... we inform you that ...
In connection with your letter from ... we inform you that, to our regret ...
We express our satisfaction with the prompt response to our inquiry.
Unfortunately, we still have not received your answer to our letter from ... and we have to remind you (ask you) about ...
We would like to inform you that ...
We thank you (are grateful to you) for the service provided (help, support).
We have to notify you (remind you) ...
We are extremely surprised by your letter from ... in which you inform that ...
We received your letter from ... this year, from which we learned with pleasure that ...
We have received your letter from ... along with the documents attached to it.
We regret (express regret) your refusal (silence) ...
We were surprised to learn from your telegram that ...
We hereby remind (inform) once again that ...
We hereby confirm that we have received your letter from… this year. and inform you that ...
We acknowledge receipt of your letter from ... with all attachments.
At your request, we send you ...
Please accept our apologies for ...
We take note of your letter from ... and inform you that ...
We ask you to excuse us for the delay in responding to your letter ...
We inform you ... We inform you ...
Examples of phrases that can form the basis of a business letter
Your order will be executed if you ...
Your request (proposal) is pending. Upon receipt of the results of the examination, we will inform you immediately.
Your proposal will be accepted with pleasure (gratitude) if you agree to make changes ...
Your request for ... is granted ...
In response to your letter from ... we inform you that your request for delivery ... has been resolved positively.
In response to your request (order), we regret to inform (have to inform) that we are unable to fulfill it (cannot) due to the following circumstances.
Unfortunately, your request cannot be granted for the following reasons.
Unfortunately, we have to reject your offer. We need more information about ...
We hereby ask you to inform us about the timing ...
We hereby inform you that your proposal has been accepted ...
We are asking you to send ...
We ask you to inform us about ...
Please inform us about your decision on the issue ...
Please inform us about the acceptability of our proposal for ...
We ask you to expedite the fulfillment of your obligations under ...
Samples of turnover-clips
Moreover …
You undoubtedly (obviously) know ...
In view of the above (above), it should (we want, we must, we need to) add (notice, mark) ...
In addition to the above (stated, noted above) we inform ...
Finally ….
To avoid delay ...
In response to your reproach, we would like to inform you that ...
Firstly Secondly …
First of all …
Otherwise, we are forced to ...
In our defense, we want to inform ...
In connection with the above ...
In connection with your request ...
In the current situation ...
In accordance with your request (attached documents) ...
We express regret (doubt, bewilderment, satisfaction) ...
The fact is that …
Moreover …
In addition …
We express our confidence ...
We are having trouble with ...
We disagree with your point of view for the following reasons ...
We recognize ...
We are quite sure ...
We regret …
We would also buy from you ...
It is necessary (should, it is necessary) to recognize ...
Draw your attention to …
Summing up (concluding, summarizing, summarizing) ...
We confirm receipt ...
Besides …
In our opinion ...
Deliveries will be made (carried out) ...
It goes without saying ...
It should (necessary, necessary, necessary, want to, consider it necessary) to add (note, notice) ...
In this way, …
Nevertheless (despite) ...
In fact ...
As for your request (remark), we draw your attention to the fact that ...
Examples of email endings (without a welcome conclusion or courtesy formula)
Thank you in advance for your service.
In the hope of a favorable (positive) solution to our question.
In the hope of a fruitful cooperation.
We would be grateful for a quick response.
We expect your reply in the coming days.
We hope for a quick reply.
Hope to get an answer in the near future and thanks in advance.
We hope that you will comply with our request.
We are waiting for your orders (your approval, consent, confirmation).
We ask you to inform us about the measures you have taken.
We ask you to confirm receipt of the letter.
We ask you to inform us.
We ask you to confirm receipt of the order and give it due attention. Please write to us about your decision on this issue.
Please contact us if you need help (assistance).
Please inform us about your consent.
We kindly ask you not to delay your reply.
"All books" to the section "content of Chapters: 57 Chapters:< 50. 51. 52. 53. 54. 55. 56. 57.
The response letter is written in a free form and has much in common with a reference. The page provides an opportunity to download a sample of the discussed paper for free.
A written request requires a reasoned detailed response from the addressee. An answer letter is the necessary document that should be written in such cases. The message is written in free form and has much in common with the help. The information sheet contains a limited scope of the narrative and should only answer the question posed in the requirement. An answer letter is easy to write even to an inexperienced person, having a computer and a printer at hand. The page of this resource provides an opportunity to download and apply a sample of the paper under discussion for free and apply in life.
Let's consider the main features included in the concept of a letter-response. The meaning of the response is the business communication of counterparties. An excellent way of resolving problems out of court allows you to save significant money and time for participants in legal relations. The legitimacy of communication lies in the paper carrier of information drawn up in accordance with all the rules of office work and having a genuine management visa. Email is an unreliable option for evidence in court.
Mandatory items that make up the response letter
:- The address and name of the institution to whom the response letter is sent;
- Own data of the author, contact numbers;
- Narrative number, date and title;
- A summary of the request to which the response letter is being prepared;
- Clear and specific answers to the questions posed. You don't need to write too much;
- A respectful tone is encouraged, but rigor is important;
- Fixation of the executor of the paper, signature and transcript of the head, seal of the institution.
The letter-response is one of the types of business documents. Its compilation is due to the need to give some answer to the previously received initiative letter. At the same time, there are two types of answers: positive and negative. A letter containing a negative answer is sometimes called a rejection letter.
As a rule, a response letter is drawn up by analogy with an initiative letter, that is, it uses the same vocabulary and similar speech patterns. Of course, this rule applies only if the source was compiled correctly, in accordance with the requirements business correspondence... In most cases, when creating this type of letter, the letterhead of the issuing organization is used.
Drafting
The most frequently used phrases in the reply letter are “Thank you for your interesting proposal”, “We confirm our readiness for ...”, “We express our consent to ...” or “Unfortunately, we are not ready for ...”.
The date and number of the initiative letter must be indicated in registration number answer. This requirement is imperative because it helps you streamline inbound and outbound business correspondence. It is not recommended to include this information directly in the body of the letter. A violation of the rules for composing a response letter will be the following phrase "In response to your letter, number ... from ... we inform ...".
When drawing up a letter of refusal, you must indicate its reason. Unreasonable refusal is a manifestation of disrespect for the recipient. Therefore, such a letter should be started with the phrase "In connection with ...". If the originator of the refusal letter has information about who, when, in what case and under what conditions a positive answer can be given to the original letter containing the request or request, it is recommended to set out this information in the refusal.
At the conclusion of the letter of refusal, the signature of the author is put. In most cases, the letter is signed by a manager or other authorized person. It will also not be superfluous to indicate the contact details of the originator, so that, if necessary, the recipient can contact this person and obtain additional information.
(Size: 26.5 KiB | Downloads: 27,149)
Customs business communication, as well as the current legislation presupposes communication between legal entities and individuals by means of sending correspondence. Nowadays, communication through electronic means of communication is widespread, but this is not always correct. In the event that the correspondence is of an official nature and its results, in the future, can be presented as evidence of a fact, then such document flow should be carried out exclusively through the direction of written correspondence, drawn up properly.
When choosing a suitable sample of a response letter (form) on the Internet, you need to pay attention to the following points.
In civil law, in some cases, before the documents are sent to the court, pre-trial correspondence between the parties is mandatory. Letters (claims) sent, as well as letters-responses, are evidence of procedural actions. The letter of answer, as well as other documentation, must be signed by the responsible person of the organization, and also certified by the imprint of the official seal. Such documents can be sent either through a courier or sent by post.
Direction of writing- postal service has a number of advantages over other methods of delivery of correspondence.
First of all, these advantages are:
The participation of a third party (postal employees), subsequently, will allow them to be involved in the trial (if necessary) as witnesses.
Ability to compose a list of attachments in a letter The list of attachments will allow you to prove what kind of correspondence was sent in the response letter.
When used with a response letter of return, prove the fact of delivery of such a letter to the addressee.
Using the number of the cash register receipt, you can track the process of delivery of correspondence to the end consumer.
Currently, many commercial structures provide correspondence delivery services. When choosing among them, you must remember that not all of them allow you to make an inventory of the attachment, and also certify it with their seal. Many of them do not issue original documents, but only their copies. In this situation, the best option is our usual mail (FSUE "Russian Post"), despite all its disadvantages, only its documents are recognized by the judicial authorities as evidence of the direction of documentation to their counterparties. A valuable letter with a list of attachments and a simple return receipt is the best way to deliver correspondence in modern Russia.
The letter in question, the answer of which is below, can be downloaded for free using the link at the end of the page. If necessary, we are ready to draw up the necessary document for a personal order. We wish you good luck!
Letter-response form:
to CEO
LLC "Monolittrest No. 689"
O.V. Brazhny
Respected...!
In response to your letter dated January 28, 2014 No. BA / 44968 / -2014, I would like to inform you as follows.
In pursuance of the work contract No. 11/456 / VK / 2013 dated June 10, 2013 "for the performance full complex construction and installation works for the construction of the Object at the address: Moscow region, Domodedovo-3 "(hereinafter referred to as the" Agreement ") we have carried out the work in accordance with the attached documents. However, for unknown reasons, these works were not accepted by you.
On December 23, 2013, we received a notice of unilateral termination of Agreement No. 033105 / МСХ-13 dated December 10, 2013. In pursuance of this notice, as well as your request, on November 25, 2013, all supporting documents about the work performed and the materials used were sent to your address (a copy of the cover letter and the list of attachments are attached).
On January 15, 2014, we received a claim No. 0582 / МСРХ-14 dated 09/01/2014 demanding the return of the advance payment transferred to us under the Agreement and the payment of penalties. We draw your attention to the fact that the cost of the work actually performed by us and the materials used exceeds the amount of the listed advance.
Based on the above, we propose to take into account the documents sent and to accept the actually completed work in full. If you have any questions, we suggest contacting ... if necessary, we are ready to take part in a joint meeting dedicated to the settlement of the dispute in the pre-trial order.
Appendix (all documents in copies):
CEO
LLC "Stroytrest No. 546" A.L. Gradochkin
Undoubtedly, the answer will disdain: you can report that you are studying the received request, send catalogs, price lists, offer to change the conditions specified in the request, refuse to supply the goods or other request.
So, if you are interested in the supply of this product, then in response to the request, an offer is sent
An offer is a written offer for the supply of goods made by the seller to the buyer. It expresses a desire or readiness to conclude a sales contract on the terms set out in proposal 33. For example:
... Ladies and gentlemen!
... We acknowledge receipt with gratitude. Your request and send a sample(commodity name) interested. You. We can offer. You will receive this product on the following conditions:
plastic(name) in a package of discs, pieces;
delivery: freight paid to the border;
disc packaging: free;
payment: irrevocable letter of credit
... We will be grateful for. Your order. For our part, we promise service at any time
... C. Appendix: sample in one copy
... Ladies and gentlemen!
... We confirm receipt. Your request from(date) to supply(Product Name). There is no need to send samples because. You are familiar with the quality of our products
... With a timely order, we will be able to deliver. You(number) of products quarterly
... Pan(surname) from our company introduced. You with prices and delivery schedule. Your feedback has been positive, so we can start shipping after receiving your order.
..
... Ladies and gentlemen!
... In response to. Your request from(date) We inform you that we have carefully read. Your samples(Product Name) ... We want to assure you. You that we can make products of proper (necessary. To you, desired) quality
... To satisfy. We can offer your annual needs. You have the following conditions of the contract:
price for one unit of UAH;
total cost the whole batch of UAH;
cash payment:
Delivery time: days after receiving the order. All technical characteristics are shown in our catalog. Please. You will receive a response within five days of receiving this letter. With ywago ...
... Ladies and gentlemen!
... Thanks for the inquiry from(date) to supply(Product Name). Please be advised that this request has been accepted for consideration. ABOUT final decision we will let you know. You additionally
If a. You cannot provide an offer for the supply of one or another product that the customer needs, be sure to send reasoned refusal:
... Dear!
... Thank you. You for a request from(date) and interest in our products
... It's a pity, but given the needs of the modern market, we do not produce such goods.
... We asked the lord(surname), with whom we are fruitfully cooperating, send relevant proposals
... Add an illustrated catalog in which there are detailed description goods that we produce. Please let us know who is interested. You are one of them, then we will be able to transfer the draft agreement, noting in. Delivery time, cost, payment terms too.
... Ladies and gentlemen!
... Thanks for the letter from(date). Unfortunately, we have to report. You that all manufactured products are exported by the company (name). We sent there. Your request and asked to provide. An offer that we hope will interest you. You
... Best wishes and best wishes..
... Dear!
... We gratefully acknowledge that we have received it. Your request from ... (date) ... It is a pity, but we cannot satisfy. Your request due to the fact that all our products have already been sold. The current situation does not give us the opportunity today to increase our production capacity
... Hope for understanding
... We remain with respect
... Ladies and gentlemen!
... Thanks for. Your request from(date) ... Unfortunately, we cannot satisfy on our own. Your request
... The fact is that for many years our interests have been represented by(company name) ... Given the contractual obligations to this company, we cannot independently sell our products on the territory. Your country
... Please send a request to the address :. Yours faithfully..
Sometimes, in response to a request, you can offer to change its conditions: quantity of goods, model, delivery time, etc.
... Ladies and gentlemen!
... On the. Your request from(date), unfortunately, we are forced to inform that we do not produce the required one. Products for you
... But we can offer. For you the catalog of our current assortment. We would be very happy if. You have entered some of our products in. Of your implementation program
... If you are interested in this offer. Please send us an answer
... Dear /
... Answering to. Your supply request(product name), we inform you that we cannot supply the products in the desired one. You volume
... By. For your order, we can only carry out a partial delivery during days. In addition, we temporarily stopped shipping because we have to complete pre-orders first.
... Please inform urgently if you are satisfied. You our offer
