Error " You must log in Google account " is a very common problem on Android devices. When it occurs, you are in to the fullest realize how accustomed you are to Google products on your smartphone, especially those you download from Google Play. The good news is that fixing the situation is a super easy task even for novice users. Let's see how to fix this error when working with Play Store om in three simple steps.
1. Simply delete your Google account
The error may be a normal check that is sometimes triggered after a Google Play update. The first method is to enter the main menu of the device, go to “Settings”, and then “Accounts” and just delete Google account, which you registered is the one that receives the message “you need to sign in to your Google account.” After this you can re-add the account and everything should work fine. However, you may have to take one more step, described below.
2. Erase Google Play data
To erase data Google apps Play Store, you need to go to "Settings" -> "Applications" and find "Play Store". Select this item, then find the “Erase data” function (click on it). You can try just clearing the cache first, but clearing the data will also clear the cache. If the previous method did not work for your smartphone, you can repeat the steps described there after clearing Google Play data and get the desired result.
3. Uninstall Play Store updates
Sometimes the problem is not with your credentials, but with Google Play itself. More precisely, in the service software. One of effective ways fix error in Google Play - deleting updates. Go to "Settings" -> "Applications" -> Play Store and click "Uninstall updates". This will allow you to revert to the original version of Google Play that was originally installed on your device. Then all you need to do afterwards to fix the error is to install the latest version of Google Play and log into the market again.
If, after using all three methods described above, you still have problems, try doing all the steps again, restarting your Android smartphone after each sequence of actions: “Remove Google account” -> reboot -> “Remove update, install new Google Play” - > reboot - "Adding an account" -> reboot, etc. Just keep trying until the error goes away.
Do you know how to get rid of the “You must be signed in to a Google account” error in another way? Share it in the comments with other users.
Many owners of modern Androids complain about problems with account activation after a “hard reset” or flashing. So, the phone writes that “The device has been restored to its default settings.” And if you try to enter your password, you will receive a notification “We were unable to log into your account due to an unknown error. Please try again in 24 hours." In most cases, this applies to models with Android Lollipop and higher operating systems installed. Today we will tell you what to do in this case and how to quickly bypass the blocking.
Cause of unknown error
The reason for the message is the one used in latest versions Android function "Google FRP Lock". This is a protection mechanism designed to protect the owner’s data and the phone itself from theft. Thus, the smartphone remains protected even if all settings are completely reset. After a reset or firmware update, you must specify the previously linked account and enter the password for it. According to the developers, this mechanism prevents attackers from obtaining the owner’s data after returning to its original state.
Since a hard reset is often done before and after selling a used phone, the problem remains relevant. Google representatives say that FRP-Lock is valid for up to three days from the moment it is turned on, but, alas, the protection is not always turned off after the period has expired.
Despite the improvement of the security system, the blocker is already obsolete and experienced users can bypass it without problems. As practice shows, it is the owners of the device who have the greatest difficulties in bypassing the protection.
How to prevent future blocking
As a rule, the first time they learn about a problem is when a block has already occurred. However, you need to know how to avoid blocking so you don't step on the rake twice.
- Firstly, if you have made a hard reset on your phone, it is not recommended to change the password for your account. Many, after entering incorrectly, immediately rush to the browser, where they change the password for their account. This will lead to the blocking being activated with almost 100% probability.
- Secondly, to avoid blocking, you must always unlink your Google account, which is located in the settings menu, before performing a reset.
Bypass FRP-Lock
If you don’t have time to wait three days or you don’t want to pay decent money for unlocking at a service center, then you can try to disable the phone binding yourself, that is, delete your Google account from Android.
What you will need to do:
- First of all, we need to access the Settings menu.
- In the "Security" menu, disable all activated functions.
- In the “Restore and reset” menu, reset the DRM licenses.
- In the same menu, perform “Reset settings”.
- Wait for completion.
So, now we know what needs to be done and where, but how to get to the “Settings” menu on a locked phone? The use of custom firmware, launchers, as well as shells supplied with the main operating system greatly change the functionality of the device. Standard options will be discussed next, but they do not work on all models.
No. 1 Using a flash drive or SD card
For these purposes, you can use memory cards standard for phones, but if the device does not have a slot for them, then an OTG cable and a traditional flash drive of any size can help.
Procedure:
- Turn on the phone.
- Connect the drive. Remember that the phone can take up to 1 hour to recognize a flash drive.
- In the window that appears, select “OK”, after which you will go to the storage settings.
- Select "Application Data", select "All" and find "Settings".
- At the bottom of the window that opens, select “Launch”.
- Well, then everything is according to the standard.
If you have the ability to insert a regular micro SD without disconnecting, then you can connect it. You can find out what it looks like in practice here:
No. 2 Using a SIM card
This method assumes that the device can be reached.
Procedure.
- Insert the SIM card into the switched off device and turn it on. Wait for the network to appear.
- Call this SIM card.
- During a call, select to add a call and interrupt the call. We are left with a menu with a numeric keypad.
- Dial the combination *#*#4636#*#*.
- In the advanced settings window, click the “Back” arrow, which will take you to the desired menu.
This solution is relevant only in rare cases.
No. 3 Through the virtual keyboard
In this case, a lot depends on the keyboard used. In this regard, the input to its configuration is quite diverse.
Procedure.
- When selecting available Wi-Fi networks, click on the password field so that the keyboard appears.
- Call up the keyboard settings menu.
- In the additional menu, which is hidden under the three dots icon in the upper right corner, select “Help/Feedback”.
- Press the “Recent applications” key (square).
- Find the search line, and if it is not there, then in the third step go to any other window.
- In the search bar, type the word: Settings. Select the appropriate menu from the drop-down menu.
The methods described above are universal, but they do not always help in case of blocking “We were unable to log into our account due to an unknown error.” If they did not help, then you will have to look for a solution suitable for a specific device. Experienced users can use various tools to remove the lock. One of these methods is described in the video tutorial below. Let me note right away that the described option is only suitable for MTK processors.
Some users are absent-minded. They periodically forget their passwords and logins. This situation often arises when buying used phones. When you try to connect, you need to enter a new Google account. As a result, many people ask the following question: “I can’t log into my Google account! What should I do?”
The concept of a Google account
A “Google” account is an account of a specific user on Google. It is created during registration on the relevant website. With its help, the user gets the opportunity to use mail, disk, social network Google+, YouTube video hosting, as well as other Google services. In addition, this account is required for users of tablets with Android OS installed.
This system is created by the above-mentioned corporation, therefore, to prevent theft, or taking into account the constant use of the gadget, the manufacturer links them to a specific Google account. It is the latter circumstance that most often causes people to be unable to log into their Google account.
The main reasons for the inability to log into your account
The first reason is user forgetfulness. There are those who create an account for a long time They don’t use it, so they conveniently forget the password. However, it is quite easy to restore. To do this, when registering, you need to indicate an e-mail or mobile number, where a message will be sent if you click on the “Forgot your password” link.
The same problem applies to people forgetting their login. Recovery occurs in a similar way. When registering, indicate your real full name, because when you restore your login, you will be asked for them, and if you entered fictitious data, you are unlikely to remember them. If you remember, you will receive a confirmation code (by email or phone), after which login to your account will be available.
If you receive a message that such a user is not registered in Google, then check all the data, including the backup e-mail, remember whether your phone number has changed, and if so, whether it is currently available.
Sometimes, when logging into your account through a browser, you may receive a message that your account is disabled. Cookies. You need to enable them. The order in which they are enabled is different for each browser. If this does not help, you need to clear your browser cache.
By following these simple instructions, you can save yourself from the question of what to do if you can’t log into your Google account.
If your account is blocked, it will take longer to restore it.
Login to your account from a mobile phone
To log into your Google account with mobile phone with preinstalled operating system Android, you need to go to your phone’s settings, open “Accounts”, and then click on “Add account”. Some models offer to add accounts not only Google, but also others. Click on Google, after which a menu appears in which you enter your username and password. Here you can create a new or primary account if one has not yet been created.
If you enter the registration data correctly, you will log into your account, and this data will be used by your gadget.
This way, the answer to the question on the phone?" will be quickly found.
Login to your account after using the reset function
After the release of Android 5.1, gadgets based on it received a function that should help protect them from use in the event of theft or loss. The meaning of this function comes down to the fact that the gadget asks you to log into your Google account after using the reset function. If you remember all the details of your account, this is your phone, and not bought second-hand, then solving the problem is not difficult. Just enter your details and that's it.
For different models Gadgets have their own ways to bypass Google's protection. It is impossible to consider them all within the framework of one article. We will give some universal methods, but there is no guarantee that they will work on a specific model.
- We insert our SIM card into the locked gadget, call it, accept the call, click on “Add new call”. When dialing numbers, randomly click on the numbers, click on “Add a number to an existing account”, after which you should be prompted to add a “Google” account, enter this data, reboot, having previously saved the randomly dialed number in your account.
- Until the first click (the first 3 steps), we repeat the steps of the first method. When dialing numbers, press *#*#4636#*#*, as a result you should get to the extended settings menu, click “Back”, go to the settings menu, select “Backup and Restore” or “Restore and Reset”, disable the recovery functions , including data backup, restore factory settings (reset), after loading, enter your Google account.
Thus, if you cannot log into your Google account after resetting the settings, you need to try these two methods. If this does not help, try searching for instructions for your gadget yourself on the Internet. It may require the installation of third-party programs and Fastboot support.
Finally
Finding a solution to the problem “I can’t log into my Google account” is actually easy. In the article we described several effective ways. First try to remember your login and password, contact Google for help. If you can't unlock your phone after applying a factory reset, try applying various ways to restore access.
Development of the android system is one of the main tasks of Google. Among the many new features, we want to talk about a new protection program that has appeared on all Android phones with version 5.1 and higher. Thanks to it, for example, if the phone is lost or stolen, the owner of the device has the opportunity to block it. Thus, no one will be able to boot the phone without knowing the login and password for your account in . It will also work when resetting the phone settings (hard reset).
This feature is called Google Factory Reset Protection, abbreviated as FRP lock.
A similar security scheme has long been implemented by Apple in its products and has proven itself quite well. This is what will happen if you do (for example, when deleting a pattern or phone firmware). When starting for the first time and checking access to wi-fi networks, the phone will ask confirm account. A similar message will appear.
Of course, if you remember the necessary data (they are entered when purchasing the phone), login and password, there will be no problems. But here's how to bypass Google account verification if you forgot all your personal data and there is no way to restore them through email, and the firmware doesn’t help?
There are several ways which will suit you, I cannot say, since each of the phone manufacturers (Samsung, Micromax and others) release models with their own individual characteristics– various function keys and software filling.
- Reset system settings and remove DRM license without cable.
To do this, we need to get into the phone settings by bypassing the standard boot through the help system. Watch in the video step by step instructions using the example of a Lenovo phone.
- Soft reset via app.
Here the procedure is more complicated. To do this, we need an OTG cable with a program downloaded to a flash card, or simply reset the application (StartSettings.apk) on Micro SD and insert it into the device. More details in the video using the example of a ZTE phone.
- Other non-standard methods.
Due to the huge number of models, there is no single the right decision this problem. For example, in this video, the author turned off the modem with Internet access during the test and was able to bypass the confirmation on the LG G4 phone.
Maximum full list all non-standard methods are presented.
I hope that with the help of our material you were able to unlink your phone from your Google account. If you have any questions, write them in the comments
Many of you leave your own options for bypassing the protection. We want to share one of them. This method was used on a Huawei MediaPad T3 7 tablet.
1- Charge the tablet 100%
2- Turn on, select the language, region and connect to Wi Fi, accepting the terms of use.
3- On the next page " Google Services» Click on the blue inscription “Google Privacy Policy” and in the window that appears, click and hold on any of the words so that an additional menu appears in which there is “Web Search”. Click on it and select Opera (namely opera, because in Chrome it may not be possible to open downloaded files).
4- Download Test+DPC. I had version 4 (as an option, use other programs quickshortcutmaker and Google Account Manager). I don’t know who downloads it, but I went to my Yahoo mail, where in my inbox I sent myself from another mail required file. Install and launch. Select the second item “set up device owner”, encrypt the device. Although in many videos I have seen they choose the first one. I haven't tried it personally. A reboot is in progress. Several times further, and then the DPC window pops up asking you to set up a profile. We accept the agreement. Customizable. Then some kind of sign will pop up endlessly (I don’t remember which one, I don’t have a tablet at hand anymore). Reboot.
5- By clicking next it should start (if the DPC menu pops up asking you to create a profile in English, select the lower value “skip”.
6- That's it, the tablet is running in normal mode. Let's go to settings and do it full reset. After turning on, we are happy with the unlocked device
They also ask in comments and private messages on Google. We have a separate article about this. Here we are discussing something a little different, namely possible ways bypass confirmation.
Let's supplement the material with another video from a visitor. This method will be useful to all owners of Xiaomi phones, regardless of the model.
A factory reset removes all data from your phone's internal storage. These are photos, videos, music, applications - everything that was recorded during use mobile device. In this case, the SD card will remain untouched: the files on it will be saved after a hard reset.
So, without thinking twice and considering that this is the most quick way solve all the problems, you reset the phone. Is there life after a factory reset? Is it possible to recover data on your phone after you have done .
Recovering photos and videos after a hard reset
- I have a Samsung Galaxy Duos. I forgot my lock PIN code and had to reset my phone to factory settings. Lost photos, videos, contacts and much more. Can I return them? Tried different mobile applications, Did not work out.
- . Apparently, they reset the settings - although the phone was password protected graphic key. After redeeming the phone, we discovered that the comrades who had stolen the flash drive had, of course, thrown it away. There are no backups. Mostly everything was in the phone's memory. How to recover photos and videos? Is this even real? In complete despair.
- I did a factory reset on my Samsung Galaxy J5. After that it became like new. I would like to know how to recover photos, videos, music. All these applications were in the phone's memory.
- I accidentally deleted files on my phone using wipe reset. Please tell me how can I restore them? Alcatel One Touch Idol2 6037K phone model. Built-in memory. The battery is not removable.
- Please tell me, is it possible to return a photo if we took pictures and the photos were not saved, they were just in the “camera”. The child forgot the password on the phone and simply took and reset the settings through the hardware buttons. Can we return the photo?
Answer. Yes, you can, but the likelihood of recovery depends on your persistence and the time that has passed since the reset Android settings. You can use the recovery method described above (by creating an image of the internal memory).
To search for photos in a connected disk image, you can use any software, even free software, like or (enable the deep scanning option). How to use them, watch in this video:
How to recover phone numbers after a factory reset
- If you didn't set up before hard reset, restore deleted contacts and phone numbers after the reset the guide will help.
- If contact synchronization has been enabled (for example, via Gmail), connect your Google account and wait for the contact list to synchronize.
- Check if there is a VCF file on the memory card or internal memory of your phone.
How to restore applications
After resetting the settings, Instagram and another program are not installed. What should I do to install applications?
Answer. , as a rule, does not cause difficulties.
Some Android apps require a later version of the OS on your phone. After a hard reset, you roll back the Android version to the one that was installed by the supplier. Therefore, for good reason, you need to download Latest updates firmware for phone. This can be done through the settings.
To reinstall all applications, just connect the user's Google account. The applications will be downloaded and installed on your phone automatically - in their latest version.
What to do if your phone doesn’t work after a hard reset
- I have an HTC One V phone and after resetting the phone stopped working. The screen turns on, the HTC logo appears and nothing else happens. What to do?
- Clicked on reset to factory settings. Now the phone says Secure Fail: Recovery and a yellow triangle. inside there is a black exclamation mark and again neither here nor there. The phone has not turned on for quite some time, what should I do?
Answer.
Method 1. Reset the settings again - deleting all data from the internal memory of the phone.
Since you do not have access to the Android OS, you can do a hard reset using the hardware buttons. For this:
- Remove the battery and put it back into the phone
- Press and hold the Volume Up button
- In addition to this, press and hold the Power button
After which you will go into recovery mode to factory settings.
Note. The method of performing a hard reset is different on many Android devices. For details, see your smartphone's manual.
Method 2. If a repeated hard reset does not help, install an alternative - unofficial - firmware. We recommend looking for instructions on the 4pda.ru forum.
After resetting the settings, access to the account is lost
- I lost my phone. When they returned it, I realized that they tried to reset the settings, but could not, because the Google Account interfered. How can I log into my phone now, given that I don’t remember either my password or login?
- I accidentally reset my phone and thereby lost my Google account. I tried to restore it, but it popped up: there is not enough evidence. What should I do?
Answer. The problem can be solved quite simply. You need to go to this Google page and answer the questions. If the account belonged to you and you had recovery data (for example, a backup Email or phone), you will be able to restore access and “link” the account to your mobile device again.
Recovering file names
I had a problem with my phone: if someone called while I was using it, a message would appear that the Phone app had stopped. I asked on the forum and they said that I needed to reset my phone. After the reset, the problem was solved, but the music, it turns out, was in the phone’s memory. Is it possible to restore it or at least find out what kind of music it was?
Answer. You will not be able to restore the music. Find out file names - yes, but only if they are saved in the file table. To do this, use the recovery method from internal memory, which we described in this guide. This procedure is quite complicated and time-consuming.
Phone memory is full
My tablet with Android v4.0.3 was automatically reset to factory settings. After that I can’t load the application, it says: internal memory is full, free up some space. But the memory is clear. What should I do?
Answer. Although a Hard Reset deletes user data, it does not completely clear the phone's memory - unless you select the appropriate option in the menu.
Try manually deleting the files. The most convenient way to do this is through the Storage Analyzer utility for Android.
Internet does not work when setting up the phone
- I forgot the unlock password for my Samsung Galaxy A3 2016. After resetting to factory settings and after the greeting, only the search for a Wi-Fi connection is activated, the “Next” button does not function. What to do?
- I recently did a factory reset. Everything was fine, I turned on the phone, selected a language, connected to the Internet, then the “connection check” download began. This download is already on the second day, I don’t know what to do.
Answer.
1. Try setting up your phone via a different wifi network (the problem may be with the wifi router).
2. Enable USB debugging on your phone 3. Download and install custom Android firmware for your device (a rather unsafe method, suitable only for experienced users!)
After the reset, the notes on the phone were deleted
I restored the factory settings on Android, but forgot to transfer phone notes to another phone. What to do in this case? Is it possible to somehow recover text notes?
Answer. If you previously stored text notes in the standard Google notepad application, recovery is unlikely: after a hard reset, all application settings are deleted.
However, if you set up synchronization with Samsung Cloud, you can easily restore your notes in the Samsung Notes app by resynchronizing them with your account.
Answers to other questions
Please ask any questions about recovery after a Hard reset via the feedback form. We kindly request: formulate the question in detail and preferably without errors.
I was doing encryption and there was a glitch. There was nothing left to do but press the "reset" button. But before the reset I had a bunch of photos, there were photos of my parents, travels, etc. I really need these photos, I’m already hysterical and don’t know how to continue living when your whole life was on your smartphone.
I accidentally turned my Android back to factory settings, i.e. I reset it, so all the photos were deleted, can I restore them using the application and which one?
Answer. After performing a factory reset, all data in your phone's internal memory was deleted, including photos. There are two ways to solve your problem.
- Look for photos on your memory card, on the Internet (if you kept backups there).
- To recover data in internal memory, we recommend a simple program. You can download it on Google Play..
My friend caught a blocking virus on his Microlab phone. Naturally, no one wanted to pay hackers to unlock it. I reset his phone completely and now the language selection screen appears and then search for Wi-Fi. It doesn't go any further. I inserted the SIM cards, but it still won’t let me continue. What happened to him now and how to fix it?
Answer. This means that the problem is precisely that the phone cannot connect to the wifi network. Find an open access network and try to connect. If it still doesn’t work, change the firmware to custom one.
The glass on the phone (Samsung A5) was replaced and the phone was reset, photos and videos disappeared. Is it possible to restore and how? I tried it through your program - it didn’t work.
Answer. Curious to know what recovery programs you used. The question also arises: where did you look for the deleted data - in the internal memory or on the SD card. As written above, a factory reset erases the internal memory, so you will need utilities like DiskDigger for Android. Another recovery method is by creating a snapshot of the internal memory and further searching for files on it.
Android 5.1 Lenovo A2010. I wanted to update, but I clicked on the factory settings and all the necessary photos and videos disappeared. I downloaded it, but it’s impossible to open it, i.e. doesn't look up on the phone. What should I do to recover deleted photos and videos?
Answer. Really. Tenorshare Data Recovery can only be launched from a computer. It’s not a fact that with its help you will be able to return data after a hard reset (that is, resetting to factory settings). You need a way to recover from internal memory. See the answers above where we answered a similar question.
I did a hard reset on my lg D724 phone, having previously synchronized everything. But I missed the most important thing - notes from the notepad application. The wife had a lot important information in a notepad. Tell me, please, how can I restore this?
Answer. Try it. We haven't tested it, but the developers claim that MobiSaver can recover notes. However, it is important to note that after a hard reset, the internal memory is erased, and not all applications can work with it. So, to be honest, there is very little chance of getting your text notes back after a reset.
I have samsung galaxy s7 edge. The problem is that when I entered the camera, it gave me the following notification “Camera error warning”, after which every time I enter the camera the phone gives me this error. I reset the phone to factory settings, but it didn’t help... clearing the cache in the camera settings and I reset its data, but all my efforts were even, nothing helped. I went to the service center and they said that they did not have the equipment to disassemble and see what was wrong with the phone, and in return they could send it to Moscow for repair, but it will take weeks or more I don't need it. Is it possible that if I roll back the phone to previous version OS, that is, 6.0, since I have 7.0. Or just reflash the phone. Tell me, will this help? If not, then help and tell me a couple of ways to correct this error.
Answer. Go in and check if the camera is working. This will help identify whether additional applications you installed or along with the firmware are affecting the camera.
You may be using custom firmware - if so, we advise you to find alternative versions or update your phone to the official firmware.
If resetting to factory settings really didn’t help, you need to contact a Samsung service center or, as you mentioned, send it to Moscow for repair.
My phone has been reset to factory settings, how can I recover data from my phone? I tried it through applications from Google Play, almost all of them require root. What is it and how to get it?
Answer. Root access (or superuser rights) gives recovery programs full control over the Android file system, including deleting and overwriting files. Although, in fact, recovery programs only need access in read mode.
Even if you find an application that does not require root, the likelihood of recovery will be extremely small. Try installing the KingoRoot application (root installation in a few steps) and DiskDigger for Android, it should work.
After resetting the Prestigio NK3, the system writes that the SD card is not supported and suggests formatting. The reset was carried out with the card removed. There is a lot of necessary data there, is there a solution?
Answer. Most likely, the hard reset did not in any way affect the safety of the data on the memory card. If you removed the memory card while other files were being written to it from the phone, the SD card's file table may have become corrupted. You need to connect it to your computer or laptop via a card reader and check for reading errors using a standard Windows utility. If the errors are corrected, the SD card should open on the phone. If not, Recuva or DiskDigger with Dig Deep mode should find all the files.
My wife did a hard reset on her Samsung Grand 2 Duo phone without making a backup copy. Photos and music are not so important, all phone contacts were lost and it was not possible to recover application data from Play Market. In all applications, everything had to start over. Please tell me, is it possible to somehow restore this?
Answer. The likelihood of recovering user data from applications depends on each application individually. So, if user data was stored on an SD card, then you can restore the data. Otherwise, after a hard reset you need to scan internal memory in attempts to find each individual application file (the probability of doing this is quite small).
Phone contacts can be imported from a SIM card - of course, if you took care of a backup copy of your contacts in advance. Check if your contacts are synced with your account Google and the Contacts service assigned to it.
