What to do if Google Play does not open. Play Market does not work on Android

Very often, users of tablets and phones on Android experience various errors due to which it does not work Google Play and, accordingly, it is not possible to go to the online store to install and update applications. Sometimes this can happen if mobile device The date and time are set incorrectly. If everything is set correctly, then, as practice shows, most often the Play Market does not work due to a software failure caused by incorrectly saved data. Let's try to reset them. To do this, open the settings of your smartphone or tablet and find the “Applications” section.

Open the “All” tab and find there Google Services Framework and open it.

First click on the “Clear cache” button.

Then click on the “Erase data” button.

We return to the list of applications and find there Google Play Store . The same must be done with him.

Reboot Android and try to go to the Play Market again. If everything is fine, then you will be required to agree to the terms of the license agreement and then the application will start working as normal.

If you still can’t log into Google Play and Android gives an error, then the “root of evil” is most likely associated with your Google account. If some problem arises with it, then the Play Market does not work either. We're trying to fix it.
First, let’s try this - go to settings, find the “Accounts” section and select a Google account:

Uncheck all synchronization checkboxes. If you have them in the form of sliders, as in the screenshot, then move them to the left so that they become gray. We reboot and return to the account settings again. Put the checkboxes back and start synchronization. After that, we try to log in to the Android Market. Doesn’t work and Google Play error says “you need to sign in to your account”? Well, you'll have to actually kill account. To do this, you need to go to its parameters and click on the “Options” icon in the upper right corner:

On some phones and tablets, this button can be made in the form of three lines or three squares. When you click on it, the following menu should appear:

Select the “Delete account” option.
Reboot Android, go to Settings, open the “Accounts” section and create a new Google account. Typically, after this Google Play Market It works fine again and is not buggy. True, sometimes you have to create an account not through a phone or tablet, but first on a computer, and then enter data on a mobile device.

If you have an Android phone and download apps very often, I can understand why you are here! Yes, you are here because you are having problems with your Google play store and getting an error like “Google Play Store is not working”.

Well, this is the most common problem faced by every Android user. You are probably quite desperate to download your new app or game but your Google game is having issues like google play not working etc. Today we will try to answer the question – Why is Play Store not working on Android?

Even though Google Official does not have proper guidelines to solve the Google Play Store error issue. But I collected everything important tips and tricks to get your google play store back up and running again. Yes, after going through these ways to solve the problem, you will definitely be surprised. So before we go much deeper, let's get to all the tips I have prepared to solve your problem.

Solution 1: Check your date and time settings

Google periodically checks the date and time of your Android device to proper operation in Google Play Store. If you have problems with the date, for example it is not set yet, you can check it and fix it for smooth running of Google app store. So let's take a look at a simple guide to update your date and time settings.

Go to " Settings»> « date and time", If " Network time I" is not yet activated, then switch the button if it is already using " Time provided by the network" then you should set the date and time manually and see if that works.

automatic date and time setting for android

If this solution doesn't work for you and your Google Play Store app is not working, don't worry and move on to the next solution and it will most likely solve your problem.

Solution 2: Check your Internet connection

Sometime google play store not working due to internet connection unavailability which may seem very simple but this problem occurs frequently. So just switch between WiFi and Data Mode and see if it fixes your problem.

Solution 3: Close the Google Play Store app

Just go to " Settings»> « Applications»> « Google Play Store" and press " FORCE STOP(forced stop)" and when the confirmation dialog appears, click OK to stop the application.

Solution 4: Switch Airplane Mode

I have heard from many people who have solved this problem by simply switching to airplane mode on their device. So why not try this simple step, right?

Solution 5: Reboot your Android device

Yes, it works in many cases for today's electronics. You just need to reboot your device and BOOM! everything is in place. So go ahead and reboot your device now!

Solution 6: Reset app settings to resolve Google Play Store issue

If none of the above solutions worked for you, try this:

Open " Settings»> « Applications", click on the 3 dots in the upper right corner of the screen and click " Reset application settings" and this will most likely solve your problem. If you still have weird question why is my google play app not working, you can move on to the next solution which will help you solve this problem.

Solution 7: Clear Google Play storage cache data

Google usually stores some important data in its cache for fast loading even if your internet connection is not that reliable. But sometimes it can cause some problems in the form of errors like “Play Store not working on android”, so let’s clear the cache and see if it fixes our problem.

Go to " Settings»> « Applications»> « Google Play Store" and scroll down a little and you will see a button that says CLEAR CACHE, click on it and clear its cache if this solution doesn't work for you, then move on to the next one.

Solution 8: Clear Google Play Store data

If the solution to clear google cache is not working for you, then you should try this solution which will solve the problem by clearing Google Play Store data.

So, follow these steps:

Go to " Settings» > « Applications» > « Google Play Store", click the button " Clear data».

Solution 9: Update the Google Play Store app to latest version.

When developers make an update on Google Play Store and your device does not receive it due to update delay for some countries. So you have to manually update the google store to the latest version by downloading Play Store from APKMirror and installing it.

Solution 10: Uninstalling previous updates for the Google Play Store

Usually, when any app is not responding or has some other problem, we simply uninstall it and reinstall it, which works for us most of the time. But in case system applications on your Android device, you need to uninstall your updates for this purpose.

So let's do it with the following simple guide:

Settings> Applications i> Google Play Store, click in Google Play Store and press " Uninstall updates", a confirmation message will be issued and we will confirm the action.

Google Play, aka Play Market or Play Store- all this is the same program, which is one of the main ones in the Android operating system, because it is it that opens the doors to the world of applications and games for our smartphone and tablet. But sometimes it happens that when starting Google market Play, instead of the usual applications, we see a page with the inscription "Check your connection and try again" and the Retry button or the market gives some errors. Unfortunately, the Google Play application, like absolutely any other program, is not immune to all sorts of errors and failures in its operation. This happens quite often, and if suddenly you have a similar message or the application does not load at all, then this article is for you.

In this article we will try to answer the question: “What to do if the Google Play market does not work or does not start on your smartphone or tablet?”, as well as describe all sorts of problems when working with the Play Store and ways to solve them.

Method No. 1

Check the Internet on your device

It would seem that the answer is tritely simple, but for Google Play to work, a working Internet connection is required. Therefore, first of all, check on your smartphone or tablet whether it works Wi-Fi network or Mobile Internet(packet data transfer), maybe you just forgot to turn them on. If everything works, go to any of the browsers that you have installed - Chrome, Firefox, Opera and open some page to make sure that the Internet is working. If the Internet is not working, then reboot your router or router.

Method No. 2

Reboot your Android device

Usually, as when working with a computer, rebooting will help solve many problems that may arise while working operating system Android, including Google Play.

Method No. 3

Check the firewall or antivirus software installed on the device

Typically, antivirus applications do not restrict the operation of the Play Market, unless you yourself accidentally blocked the application’s access to the Internet in the firewall settings. Check the settings of your antivirus software and firewall applications.

Method No. 4

Clear cache and delete data in Google Play app

This method solves the problem in most cases.

Step 1 Go to Settings app on your smartphone or tablet

Step 2 Find and open the menu item Application Manager or Applications and go to the All tab

Step 3 Find and open the Google Play Store program by clicking on its name with your finger

Step 4 In the window that opens, click on the Erase data and Clear cache buttons

Method No. 5

Uninstall all Google Play app updates

If the operations performed in method No. 4 did not help, you can also remove updates for Google apps Play Store. To do this, in the "About the application" window, click the Uninstall updates button. All updates to the application will be removed and it will return to its original state as when it was first launched. Restart Android and try to access the Play Store again.

Method number 6

Clear the cache in the Google Play Services app

If you still have Google Play not working, then try clearing the cache in the application" Google Services Play". You can also find it among all installed programs. In the About window, click the Clear cache button

Method No. 7

Clear data in Google Services Framework app

The Google Services Framework application is responsible for the correct operation of all Google services. If neither clearing the cache nor deleting data and all Google Play updates helped you, try also clearing data in the Google Services Framework. To do this, find the application in the menu Application Manager or Applications and open it. In the "About the application" window, click on the Erase data button and restart your smartphone or tablet.

Method No. 8

Enable disabled Google apps and Download Manager (Downloads)

Often Google Play stops working if you accidentally turned off key Google applications and Download Manager, which play a direct role in the performance of the service. To check this, go to Settings → Applications → Disabled, if there is no such tab, then All (disabled applications will be at the very bottom) and see if the Download Manager and Google services are disabled, such as - Google Accounts, social network Google+, Google Services Framework and others, if there are any, be sure to enable them.

Method number 9

Delete your Google account and restore it again

Sometimes a broken Play Market app store can be restored simply by deleting your Google account and then adding it again.

Step 1 Go to the Settings app and find the option there Accounts (Accounts)

Step 2 Open your Google account and select Remove account

Step 3 Then restart your Android device and add your Google account again.

Method No. 10

If you receive a "No Connection" error, check the time and date

If you have the wrong time set on your smartphone or tablet, you are likely to get an error "No connection". Therefore, please check that the time is correct and enter your time zone. It's best to sync these settings via your operator's mobile network or Wi-Fi. To do this, in the Settings application, select Date and time and check the “Network date and time” and “Network time zone” checkboxes.

Method No. 11

Reset Android settings (Hard Reset)

This method is the most radical if none of the methods listed have helped you. You can read how to Hard Reset a smartphone or tablet in the article How to reset Android to factory settings. But before you do this and delete all data, applications and contacts from Android devices, we recommend making a backup copy of the information you need, which can be restored later.

We hope that at least one of the methods will help you solve the problem with the Google Play market. But it may also happen that none of the listed methods will help you, then seek help from specialists.

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Users of gadgets running Android OS know that without the Play Market there is nowhere. The value of the application lies not only in the fact that it is the most comprehensive resource of books, films, games and useful programs for a smartphone, but also in ease of use. Based on this, one can understand the panic that grips the user when the Play Market does not work. Let's look at why this happens and what to do about it.

First possible reason – the application is not installed or deleted from your device.
You can read about how to solve this problem in the article on installing and registering with Google services.
The second tip is not very original, but, nevertheless, often a simple device can help.
If the Play Market does not work due to a non-critical system failure, turn off and on the device.
You can also try reconfigure Google Play Market:
1) go to “Settings”,
2) look for “Application Manager” or “Applications”,
3) select Google Play Market from the list,
4) find the “Erase data” button (in some models it is called “Clear cache”).
If clearing the cache doesn't help, try get rid of program updates- in the same place as in the previous paragraph:
1) go to “Settings” again,
2) select “Application Manager”,
3) look in the Google Play Market list,
4) click “Uninstall updates”.
Thus, the application returns to its original state. If after this the Play Market crashes on startup, proceed to the next step.
Resetting service settings Google Play.
We do everything the same as in the 3rd tip, only instead of “Google Play Market” we select “Google Play Services” and clear the cache there.
Another reason that the Play Market does not work may be "Download Manager" inactivity:
1) go to “Settings”,
2) further in “Applications”,
3) select “All” there,
4) in the list we find “Download Manager”,
5) if the dispatcher is not enabled, activate it. BUT! If it’s on, we don’t touch anything and look for another cause of our problem.
Sometimes the Play Market crashes due to Google Accounts app disabled. To launch it, go to the same place as in the previous paragraph:
1) “Settings”,
2) look for “Applications”,
3) open the “All” tab,
4) select “Google Accounts”, if the application is inactive, turn it on. If everything is already working, don’t touch it and move on.
By the way, you can read more about managing your account in Google Play Market.
Often the cause of Google Play Market malfunctions is no internet connection.
To test your connection, go to any browser and try visiting any website. If the site does not open, most likely you have problems with the Internet. Check your balance if you use mobile Internet, restart the router if your smartphone or tablet is connected to a Wi-Fi network.
If the Play Market does not open and says “No connection”, but you are sure that everything is fine with your Internet, most likely the problem is incorrectly set time:
1) find the “Date and Time” column in the settings,
2) check the boxes next to “Network date and time” and “Network time zone”.
This may help solve the problem with an application not starting. Clean Master. Install CCleaner, launch it, click “Clean”, wait for the procedure to complete. Ready.
A desperate, but time-tested method is Hard Reset, resetting all settings. After the reset, the gadget returns to factory settings. The downside is that the data and applications you installed are lost. Plus - it really decides the majority systemic problems, after which the device works as expected.
If you do not want to lose your data, make a system backup in the “Data backup” section.
So, we reset the settings:
1) go to “Settings”,
2) select “Backup and reset”
3) look for “Reset all settings of your phone/tablet PC)”,
4) click “Erase everything”.
After this, the gadget will reboot and turn on like new - at factory settings.

Read about how you can completely delete and then restore the Play Market.
Don't forget that there are applications that block normal Google work Play Market. Eg, popular app Freedom, which allows you to make in-game purchases for free, often interferes normal operation Google application market.
Residents of the Autonomous Republic of Crimea may encounter problems using the Play Market due to sanctions against the Russian Federation, which Google has also joined. But you will read about it.

PlayMarket is considered a fairly reliable and stable program, but in some cases it can also malfunction in ways that are not entirely understandable to the average user. Moreover, restarting the application does not help - the user again returns to the screen with an error message or to the download status bar frozen in one place. If the PlayMarket installed on your device does not download applications, you should, which will not require much time and effort.

A simple solution

If the program that provides access to online storage does not download applications, you should start by restarting the device. In some cases, the reason is a lack of free random access memory, which can be cleaned in this way. If this does not help, try also connecting to another free Wi-Fi access point, or clearing the settings of the current one and joining it again. This will help you ensure unhindered access that may be blocked as a result of incorrectly entered settings or the presence of certain blockages.

In addition, check the clock and date - in some cases, Google online services do not want to work with a device that has these parameters set incorrectly. If GooglePlay does not download applications, then you should just use one of the online time servers. By the way, this problem is quite common - about a third of users encounter it.

If you download using and the device does not download applications, then it is worth checking that the settings are set correctly. For those who do not have extensive data in this area, it is better to immediately call the technical support service of your mobile operator and ask them to send the required parameters in a message - they will be applied automatically. In some cases, the solution may be hidden in the “flight mode” installed on the device. This problem is especially relevant for tablets, whose owners very rarely check communication settings.

If it doesn't help...

If the Play Store does not download applications, despite all the measures you have taken, it is worth trying by removing from it all information related to the Google software store. Going to settings, open the “Applications” section, and in it - the “All” tab. Now you will need to find two programs: PlayMarket and Google Services Framework. In both cases, you must use the “Erase data” menu item. In addition, in the case of PlayMarket, you also need to additionally click the “Clear cache” button. Pay attention also internal memory device, cleaning it and providing space for loading.

If Google Play does not load applications even after these steps, try rolling back to the previous version of the program. This will help eliminate possible mistakes related to its incompatibility with your device. Alternatively, you can try completely uninstalling PlayMarket and then installing it again by selecting previous version. As a rule, this method helps even when all other actions were ineffective. Finally, you are left with the “last argument” - after which all applications are guaranteed to restore their functionality.

Quick help

If you can't download an app using the PlayMarket service, don't panic. It is enough to use the simplest, which help in almost 80% of cases. And only when all of them have not brought the desired effect, is it worth moving on to more serious actions that involve interfering with the software.