New project from Bioware - Mass Effect Andromeda - reached the users. Along with this, some players may experience some problems.
What to do if it slows down, lags, crashes or won’t start at all Mass Effect Andromeda? We will try to inspect common problems problems that may arise with the game.
It is worth noting that bugs and shortcomings of the game (for example) will be fixed in new patches that can be downloaded later.
First of all, you should check whether your computer meets the specifications specified by the developers.
Minimum System Requirements:
- Processor: Intel CPU Core i5-3570 or AMD FX-6350 or better
- RAM: 8 GB RAM
- Video card: NVIDIA GeForce GTX 660 (2 GB) or AMD Radeon 7850 (2 GB) or better
- DirectX: Version 11
- Free space: 55 GB
- Operating system: Windows 7, 8, 8.1, 10 (64 bit)
- CPU: Intel Core i7-4790 or AMD FX-8350 or better
- RAM: 16 GB RAM
- Video card: NVIDIA GeForce GTX 1060 (3 GB) or AMD Radeon RX 480 (4 GB) or better
- DirectX: Version 11
- Free space: 55 GB
Lags, slowdowns, low FPS, freezes, crashes and black screen most often occur due to weak hardware, so make sure your PC meets the system requirements.
If everything is in order, then update the software. First, download the latest drivers for your video card, which can be found on the official websites of AMD Radeon and Nvidia GeForce. Don't forget to download Last update for your processor.
In addition, you can optimize your computer for video game needs by installing Razer Game Booster or Nvidia GeForce Experience. And don't forget to update DirectX.
If in game no sound, you should check your audio device. Make sure that it is connected to the PC and that there is sound in other games or programs (start a video on YouTube, for example). Update your audio and video card drivers, if available.
Gamepad (joystick) does not work— try reconnecting the device to the USB connector. If this does not help, close the game, connect the gamepad and only then launch Andromeda. Make sure Windows has downloaded the necessary drivers for your gamepad. It is worth noting that some joysticks do not support the game. The project works with Xbox 360 Controller And Xbox One Controller.
IN Mass Effect Andromeda There is an official Russian translation (text only). If no Russian, go to the game settings and make sure it is selected. If this does not help, go to the game properties in the Origin service and set “Russian” in the “Game language” field. It is worth noting that Mass Effect Andromeda translated into Russian, so there is no need to download localizers.
It gives many reasons for complaints: faces are poorly animated, optimization on PC is poor, and bugs are often annoying. But BioWare promises to fix most of these shortcomings soon. In the meantime, we wait - here is a list of what it is quite possible to cope with on your own.
PC version optimization
Andromeda barely produces 60 frames per second at high and ultra settings, even with recommended configurations; most players with GTX 1060-level video cards are forced to settle for a frame rate of no higher than 55 fps. The difference is small, but still not pleasant.
Fortunately, this can be resolved with more fine-tuning. You can learn more about this, but, but in short - lower the quality of the shadows, and performance will noticeably improve.
General measures
This may seem obvious to some, but check that your video card drivers are fresh - some of the loading and performance problems may arise precisely because of outdated software.
Also make sure in the settings of the game itself that it is running in full screen mode- windowed and frameless windowed mode They consume more resources of your PC.
And one more banal, but not outdated piece of advice. Open system unit and see if there is a lot of dust in it. You can take a ruler and measure the thickness of the layer - if it is more than two millimeters, then this can no longer be attributed to a statistical error. Dust greatly affects the heating of components, and this, in turn, affects their performance and lifespan.
When cleaning, disconnect the computer from the electrical outlet and open the windows wider - it is better not to inhale dust. And don’t go into the components with a wet rag - we remove large clumps with a vacuum cleaner (preferably with a brush attachment, so as not to damage anything), then blow them with a hairdryer (preferably near a window and always with cold air), and then go over them with an alcohol wipe. If the computer is more than two years old, it is better to check whether the thermal paste on the processor is dry, but if in doubt, it is better to entrust it to a professional or at least call a friend.
Known solvable bugs
Black screen at startup or when minimizing the window- the problem can be caused by various utility programs like Corsair Utility Engine. Remove them and restart the game.
The process is activated, but the game itself does not start- here, most likely, the antivirus or firewall is to blame. Find it in the folder with installed game this file ActivationUI.exe (standard C:Program Files (x86)Origin GamesMass Effect AndromedacoreActivationUI.exe) and add it to your security exceptions list.
When HDR mode is activated, the picture looks incorrect- A compatible monitor or TV is required to use HDR. If everything matches, simply restart the game. Sometimes Radeon video cards have problems displaying colors in the extended range, try going into the video card settings and checking the HDR section.
It’s hard to hear surrounding sounds- change the sound output mode in the audio settings, perhaps the one you have installed does not correspond to the actual speaker configuration.
The game freezes on the loading screen - this can happen at any time, not only when starting or loading a save. Close the program and go to Origin settings. There, find a way to disable cloud saves, and try to restore the game - something might have gone wrong during installation.
The sound disappears- restart the game.
Rider gets stuck in texture or falls through- take out/put away your weapon, activate the scanner, jump. If it doesn’t work out, you can always use fast travel or just save and load the game in the same place - the character will be freed.
Scripts required for missions do not work- leave the location and return, the animation should activate.
Problems with playing online- reboot the router, turn off the VPN if you have one. In addition, the game uses a peer 2 peer connection in multiplayer. so if your “host” happens to be on the other side of the planet (although matchmaking is usually carried out in one region), the lag due to high ping can't be avoided.
Also, check in settings network connection computer the following ports:
- TCP: 443, 17503, 17504, 10000-19999, 42210, 42130, 42230
- UDP: 3659, 10000-19999
Bugs that will be fixed soon
BioWare has promised to release a patch soon that should resolve several common bugs. Here is a list of problems that will definitely be fixed in the update:
- Video cards in Crossfire provide almost no increase in power
- PC version does not support Dolby Vision
- When running on 4:3 screens, the image is stretched unnaturally
- FPS drops significantly in Storm Canyons location
- teammates teleport uncontrollably or get stuck in one place
- Objects in space behave incorrectly and tremble
- Autosave happens too rarely
- Main mission scripts don't work
- If you skip cutscenes too often, the Ryder may become suspended in the air
- If you zigzag, the rider may get out of control and begin a cycle of random animations
- Disappearing sound
- If you create a new character immediately after exiting an existing walkthrough to the menu, some quests and Journal items may be carried over
The update will be released in the coming days.
The release of a new game from the BioWare studio was one of the most important events of this year, but unfortunately the developers could not avoid problems at launch. In this article, we examined in detail all the problems that arise and tried to find ways to solve them.
By the way, in fact, everything could have been much worse, because Andromeda is the first game in the series created on the new engine. We are talking about Frostbite, created by the bright minds of the guys from the DICE team, which at the end of last year greatly pleased fans of online shooters with the release of .
As always, before moving on to analyzing the technical problems of the game, you first need to make sure that the computer is completely ready for travel. This time it will be very distant and dangerous - after all, not every year you get a trip to a neighboring galaxy, which means you can’t do it without the appropriate preparation!
Mass Effect: Andromeda System Requirements
Minimum system requirements:
- OS: Windows 7/8/8.1/10 (x64 only);
- CPU: Intel Core i5-3570 3.4 GHz or AMD FX-6350 3.9 GHz;
- RAM: 8 GB;
- Video card: Nvidia GeForce GTX 660 with 2 GB of video memory or AMD Radeon 7850 with 2 GB of video memory;
- HDD: 55 GB;
- DirectX version: 11;
- Sound card
- OS: Windows 7/8/8.1/10 (x64 only);
- CPU: Intel Core i5 or similar;
- RAM: 16 GB;
- Video card: Nvidia GeForce GTX 1060 with 3 GB of video memory or AMD Radeon RX 480 with 4 GB of video memory;
- HDD: 55 GB;
- DirectX version: 11;
- Sound card: Compatible with DirectX 9.0c or higher.
Files, drivers and libraries
Every major release does not go unnoticed by the two largest manufacturers of graphics accelerators - Nvidia and AMD. And even more so, there is no such situation that a new Mass Effect has been released, but there is no specialized driver. Therefore, before setting off to the black oceans of Andromeda, it is worth updating:
A prerequisite for the successful functioning of any game is the availability of the latest drivers for all devices in the system. Download the utility to easily and quickly download the latest drivers and install them with one click: Now that the driver issue has been resolved, you can update the rest of the software, which is used in almost every game, just in case. These are DirectX, .NET Framework and, of course, Visual C++ extension libraries: MS Visual C++ is included in a separate list for your convenience; it is best to put them in order, but it is likely that some editions are already installed on the system. In this case, there is no need to reinstall them. That's all, now the on-board computer is fully prepared for flight. Ready, attention, start!
Mass Effect: Andromeda won't launch. Solution
Oops! It looks like something went wrong: the engine didn’t start, or maybe brake fluid spilled somewhere. There are two reasons why Mass Effect: Andromeda may not start. Let's look at them in order.
Firstly, the game will not launch if at least 42% of the distribution is not downloaded. The fact is that the project was released with support for the Ready to Play system, which allows you to play directly while loading. In this case, you will still have to wait until the minimum required amount of data is downloaded.
Secondly, your antivirus may mistake one of the game's executable files for malware. The false positive occurs due to the ActivationUI.exe file, which is located in the Core folder.
The file is 100% safe and is responsible for connecting the game interface. If the game does not start, try adding ActivationUI.exe to the exceptions list. By default, the file can be found in the following path: C:Program Files (x86)Origin GamesMass Effect AndromedacoreActivationUI.exe
Mass Effect: Andromeda is not available on Origin, the "Play" button does not work. Solution
This problem is typical not so much for the game itself, but for the Origin launcher, through which almost all games published by Electronic Arts are delivered. Even if the game is downloaded and installed at 100%, the “Play” button in the library may remain grayed out, meaning it cannot be clicked and, accordingly, the game cannot be launched.
There are two ways to solve it. The first one is simple and fast, but it doesn’t help everyone. It consists of disconnecting the Internet cable, turning off Origin, and then reconnecting the cable and turning on Origin.
The second method takes longer, but it helps everyone: you need to uninstall Origin and then reinstall it by downloading the installation file from the official website.
Black screen in Mass Effect: Andromeda when starting or maximizing a window. Solution
It can occur when starting the game, or when the user minimizes the game window and then maximizes it. In this case, the game process is displayed in the “Task Manager”, but the game itself does not start.
Before the first patch came out, this problem could be avoided by enabling borderless window mode in the game settings. Removing the Corsair Utility Engine program, which conflicted with Mass Effect: Andromeda, also helped.
Currently, the developers already support the Corsair Utility Engine, so you need to download the game update so as not to experience problems launching the game.
In Mass Effect: Andromeda the error “DirectX function...” Solution
This is a typical “engine crash” of the game, which means it is related to Frostbite, the platform on which the game was created. Such errors periodically caused inconvenience to Battefield 1 players, but were later corrected by patches.
The "DirectX function..." error occurs due to a minor video memory leak in the game. This is why the game can crash on both old and new video cards, especially if the user loads the system with additional applications.
To reduce the likelihood of this error occurring, you should limit the consumption of system resources. To do this, you can close the browser, turn off heavy programs like Photoshop, which reserve video memory and RAM for your needs.
Mass Effect: Andromeda crashes to desktop in multiplayer. Solution
A very annoying problem that occurs when trying to play a multiplayer game with a friend. At random times, the game may crash without any errors or notifications. Moreover, if you play with automatic selection, then there are no departures.
This is probably a bug that causes the game to crash when the connection is unstable. Most games have a certain period of waiting for packets to arrive, and only after the “timeout” expires does the disconnect occur.
At the release of Mass Effect: Andromeda, such moments are not always handled correctly, which is why periodic crashes occur. It remains to wait for patches.
As a temporary solution, you can try switching roles: let the other player, who has a more stable Internet connection, create a lobby.
It would also be a good idea to check the availability of the ports used by the game. Mass Effect: Andromeda makes a network connection through the following TCP ports: 443, 17503, 17504, 10000-19999, 42210, 42130, 42230. And here is a list of UDP ports: 3659, 10000-19999. If they are blocked in the router settings, then online game may work unstable or not work at all.
Character freezes in Mass Effect: Andromeda. Main character does not respond to commands. Solution
Locations in new game from BioWare have become much larger than in, but along with this new problems have appeared. Sometimes a character can seem to get “stuck” in some places, which makes it impossible to control him.
The developers are aware of this problem and will try to clean the game world of Mass Effect: Andromeda from such bad places.
But if you fall into such a peculiar trap, then try using fast movement. To do this, open the location map (key “M” on the keyboard), find the icon of the forward base (icon with a capsule) and left-click on it. Then Ryder will move this place and become controllable again.
If there are no “open” capsules at the location yet, then loading the last automatic save will be your salvation.
Mass Effect: Andromeda is slow. Low FPS. Solution
Despite the presence of some technical problems, the game is optimized at a decent level, so in the vast majority of cases, low performance may be due to the fact that there are many resource-intensive processes running in the system.
Even a powerful computer that fully meets the system requirements can sometimes slow down the frame rate if operating system A browser with a large number of windows, Skype with many active chats and an elevated conference with video calling are running in parallel.
To improve game performance, you should try disabling programs that are not needed for the game, and also make sure that you have at least 10 gigabytes of free space on your hard drive.
If the computer has not been “cleaned” of unnecessary files for a long time, then you should use the CCleaner utility. It is free and allows you to quickly clean your system of temporary files and delete irrelevant registry entries.
In Mass Effect: Andromeda, the image on an HDR monitor is distorted. Solution
It's a shame when an expensive monitor with 4K resolution and HDR support causes problems in a new game. Unfortunately, this is exactly the case with Mass Effect: Andromeda.
The developers did not have time to establish stable operation of the game with the HDR mode enabled. Sometimes it works fine, but sometimes it can cause graphic glitches and distortion of the image on the monitor.
The developers are going to release a fix soon that will still allow you to play Mass Effect: Andromeda with HDR, but for now it is better to disable this option. Well, or, as a last resort, you can try minimizing and expanding the game when this problem occurs, this helps many.
Mass Effect: Andromeda gives an error about a missing DLL file. Solution
As a rule, problems associated with missing DLLs arise when starting a game, but sometimes the game can access certain DLLs during the process and, not finding them, crash in the most blatant manner.
If you are faced with the fact that Mass Effect: Andromeda slows down, crashes, Mass Effect: Andromeda does not start, Mass Effect: Andromeda does not install, controls do not work in Mass Effect: Andromeda, there is no sound, errors pop up, Mass Effect: Andromeda does not saves work - we offer you the most common ways to solve these problems.
First, check whether your PC's specifications meet the minimum system requirements:
- OS: 64-bit Windows 7, Windows 8.1 and Windows 10
- Processor: Intel Core i5 3570 or AMD FX-6350
- Memory: 8 GB
- Video: NVIDIA GTX 660 2 GB, AMD Radeon 7850 2 GB
- HDD: 55 GB free space
- DirectX 11
Be sure to update your video card drivers and other software
Before you remember the worst words and express them towards the developers, do not forget to go to the official website of the manufacturer of your video card and download the latest drivers. Often, drivers specially optimized for them are prepared for the release of games. You can also try installing a later version of drivers if the problem is not solved by installing the current version.
It's important to remember that you should only download final versions of graphics cards - try not to use beta versions, as they may contain a large number of no errors found or corrected.
Don't forget that games often require installation for stable operation. latest version DirectX, which can always be downloaded from the official Microsoft website.
Mass Effect: Andromeda won't launch
Many problems with launching games occur due to incorrect installation. Check if there were any errors during installation, try uninstalling the game and running the installer again, after disabling the antivirus - often files necessary for the game to work are deleted by mistake. It is also important to remember that the path to the folder with the installed game should not contain Cyrillic characters - use only Latin letters and numbers for directory names.
It also doesn’t hurt to check if there is enough space on the HDD for installation. You can try to run the game as Administrator in compatibility mode different versions Windows.
Mass Effect: Andromeda is slow. Low FPS. Lags. Friezes. Freezes
First, install the latest drivers for your video card; this can significantly increase the FPS in the game. Also check your computer's load in the task manager (opened by pressing CTRL+SHIFT+ESCAPE). If before starting the game you see that some process is consuming too many resources, turn off its program or simply end this process from the task manager.
Next, go to the graphics settings in the game. First of all, turn off anti-aliasing and try lowering the post-processing settings. Many of them consume a lot of resources and disabling them will significantly improve performance without significantly affecting the picture quality.
Mass Effect: Andromeda crashes to desktop
If Mass Effect: Andromeda often crashes to your desktop slot, try to start solving the problem by reducing the quality of the graphics. It is possible that your computer simply does not have enough performance and the game cannot run correctly. It's also worth checking for updates - most modern games have a system for automatically installing new patches. Check if this option is disabled in the settings.
Black screen in Mass Effect: Andromeda
More often than not, the problem with a black screen is an issue with the GPU. Check if your video card meets the minimum requirements and install the latest drivers. Sometimes a black screen is a result of insufficient CPU performance.
If everything is fine with the hardware and it meets the minimum requirements, try switching to another window (ALT+TAB), and then returning to the game window.
Mass Effect: Andromeda won't install. Installation stuck
First of all, check if you have enough HDD space for installation. Remember that for the installation program to work correctly, the stated amount of space is required, plus 1-2 gigabytes of free space on the system disk. In general, remember the rule - there should always be at least 2 gigabytes of free space on the system disk for temporary files. Otherwise, both games and programs may not work correctly or may refuse to start at all.
Installation problems can also occur due to a lack of Internet connection or unstable operation. Also, do not forget to pause the antivirus while installing the game - sometimes it interferes with the correct copying of files or deletes them by mistake, considering them viruses.
Saves not working in Mass Effect: Andromeda
By analogy with the previous solution, check the availability of free space on the HDD - both on the one where the game is installed and on the system drive. Often save files are stored in a documents folder, which is located separately from the game itself.
Controls not working in Mass Effect: Andromeda
Sometimes game controls do not work due to multiple input devices being connected at the same time. Try disabling the gamepad or, if for some reason you have two keyboards or mice connected, leave only one pair of devices. If your gamepad does not work, then remember that games are officially supported only by controllers defined as Xbox joysticks. If your controller is detected differently, try using programs that emulate Xbox joysticks (for example, x360ce).
Sound not working in Mass Effect: Andromeda
Check if the sound works in other programs. After this, check whether the sound is turned off in the game settings and whether the sound playback device to which your speakers or headset is connected is selected there. Next, while the game is running, open the mixer and check if the sound there is muted.
If you are using an external sound card, check for new drivers on the manufacturer's website.
From Mass games Effect: Andromeda we expected a lot, because the original trilogy was a real masterpiece and at one time surpassed many competitors in the market. Today we won’t talk about whether we liked the game, since this is a rather subjective thing and some will like the new plot, some not so much, some will immediately love the casualness of the battle and the easy passage of the storyline, and some -someone will be disappointed and want to play the good old trilogy. We will also not talk at all about the quality of graphics and other aspects that are assessed by each player separately. The conversation will be about the problems that you will encounter in the game. I say you will meet, and not “you may meet,” since absolutely any PC player will not be able to simply download and play for fun Mass Effect: Andromeda, the game is terribly unoptimized and covered with bugs right at every corner. So, let's solve these problems.
Black screen after pressing Alt+Tab
Do you press Alt+Tab to view VKontakte messages or just to see what time it is? It's a serious mistake, you can't press Alt+Tab in 2017 games for 50 euros. But, if you still made such a mistake, then you urgently need to see if there is a Corsair Utility Engine on your computer. If there is, delete it, download it again and install it. If not, download and install immediately. If this does not help, try switching the game to windowed mode using Alt+Enter.The game does not start, but is displayed in the manager
First, open your antivirus and firewall and check if they are blocking the ActivationUI.exe process. If it is blocked, then add the process to the exceptions. 99% of the time it helps.Mass Effect Andromeda won't launch
The game can be launched after loading 42% of the game in Origin; until this point you will not be able to launch the game. We are waiting for the “Ready to play” notification.Hero stuck in the middle of the game
Try switching between combat mode and exploration mode. Did not help? Try jumping. The ideal solution to a problem in a 2017 AAA game is to jump. Jumping didn't help either? Try opening and closing the scanner. Even that didn't help? Well, then the developer recommends restarting the game.
Hero stuck in textures
Try fast moving to the point. If it doesn't help, see the end of the previous paragraph.Mass Effect Andromeda graphics don't look right
Check if HDR is enabled in the graphics settings. Turn off this option and check the picture quality. For AMD video cards, you should disable this option for the video card.Game multiplayer doesn't work
First, the game does not support proxy servers or VPNs, so if you use these add-ons, you should turn them off. If the system continues to display error 10044, 5800, 5801, 5802, 5803, 9001, then you should completely remove the VPN software from your computer and then try multiplayer. If necessary, reboot the modem.
