Despite the fact that modern iOS devices can easily do without a computer, there are scenarios in which you still have to turn to it. It is quite logical that at the intersection of technologies certain rough edges may arise, and it is precisely these issues that we will try to understand in this material.
One of the common problems with iTunes is the inability to detect the connected device. There may be several reasons for this, but often a failure occurs in the trusted connection mechanism, when keys are saved on both gadgets for subsequent authorization. By default, the “Trust this computer” request should appear the next time you connect, but recently the author encountered the exact opposite situation, when after a negative response from the user the request was not repeated. The problem can be solved, as expected, in a few simple steps.
Let's start, as expected, with the “native” environment for iOS and iTunes - the OS X operating system. Of course, due to software and hardware integration, problems arise here less often, but no one is immune from accidents. So, if your iPhone stubbornly refuses to trust your Mac, you can try clearing the contents of the special Lockdown system directory. To do this, disconnect the iOS device from the computer and execute the key combination [ cmd]+[shift]+ [G] (or select Go to Folder from the Go menu in the OS X menu bar) and go to /var/db/lockdown/. In the window that opens, you will see one or more (depending on the number of synchronized devices) certificate files that need to be deleted.
After that, we connect the gadget and answer the question about trusting the computer in the affirmative. The device should now be detected by the system.
For Windows OS, the “perseverance” of which your humble servant encountered, the essence of the procedure remains the same. The only difference here, besides the different location of the “culprit”, is the need to display hidden files and folders. To do this, open the Control Panel from the “Start” menu and go to the “Folder Options” section, where on the “View” tab we select the option of the same name. As for the address, it varies for different versions Windows.
Windows XP: C:\Documents and Settings\All Users\Application Data\Apple\Lockdown
Windows 7, Windows 8, Windows 10: C:\ProgramData\Apple\Lockdown
If the above manipulations do not solve the problem, for the Microsoft OS there is a more complex method associated with the driver mobile device and described by YouTube user with the nickname STOK SHOK.
We hope these tips will help your gadgets find mutual language. As usual, don’t forget to look where you can ask a question regarding the use of Apple technology, send screenshots
In this article, we will look at what to do when your computer/laptop does not see the iPhone when connected via USB or WiFi. We'll figure it out on operating systems ah Windows 10 and Mac OS.
This article is suitable for all iPhone Xs/Xr/X/8/7/6/5 and Plus models running iOS 12. Older versions may have different or missing menu items and hardware support listed in the article.
The main reasons why the PC does not see the iPhone
The most common sources of the problem are:
- Failures and hardware damage in the gadget.
- Software conflict on the computer.
- Old OS (on iPhone or computer).
- Installation of outdated drivers or lack of them.
- Failure of the iPhone connection socket and USB port.
- Mechanical damage USB cable.
Most of the problems described above are much easier to fix than they seem. Let's look at how to make your iPhone work when connected to a computer.
Reinstalling USB drivers
One of the proven ways to solve this problem is to reinstall USB drivers for iPhone. You need to remove them using Device Manager and then install them again.
Follow the steps:
Often, if the iPhone is not visible on the computer, this method solves the problem.
Chipset driver update (USB)
All computers have a motherboard on which chipsets are installed. These chipsets are responsible for connecting various devices to the computer. In order for chipsets to function properly, they need drivers.
In some situations, drivers begin to work unstable. Quite often this happens due to Windows system errors.
It also happens that the computer cannot detect not only the iPhone, but also any other flash drives or phones. In this situation, it is necessary to update the drivers for the chipset.
DevID.info
In the first option, go to the resource https://devid.info/ru and click on the green “Download” button to download the “DevID agend” utility. The program performs quick installation and update of drivers.
During installation, you should uncheck the boxes so as not to install unnecessary advertising software.
After launching the utility, select “Start Search”. The software will scan the equipment and then offer to update old drivers.
If there is a new driver version for the chipset, it will be updated. If the problem is not solved, then move on to the next option.
Download and install the chipset
This method involves downloading and installing the driver yourself. Depending on the motherboard, it may be an AMD or Intel chipset. Let's look at an example of installing Intel chipsets:
Auto-selection of Intel drivers
Here you can make Intel itself select the necessary drivers for the system. To do this, use a special utility to scan the equipment and install the necessary programs.
Follow the link https://www.intel.ru/content/www/ru/ru/support/detect.html?iid=dc_iduu, click “Download”. After that, install this utility and perform a search. When the software finds suitable drivers, it will be prompted to install them.
Checking the USB cable
If there are any severe bends or damage on the USB cable, this may be the problem. The information is simply not transmitted because the cable is damaged. The solution is to purchase a new 30-pin cable or Lightning connector, depending on the connector on the iPhone.
Click “Trust this computer”
When you connect your iPhone to your computer, a request appears on the screen where the user needs to be allowed access to data and settings. Here you just need to click “Trust”.
Connect to another USB connector
You can try replacing the USB connector. Especially when you insert the cable from the iPhone into those connectors that are located in the system unit on the front panel.
Connect the cable to the connector located on the back system unit. These connectors are soldered directly into the motherboard, so they work as efficiently as possible.
Reinstalling iTunes
To fully manage your Apple gadget, iTunes must be installed on your Windows computer. If this software does not function well, it should be reinstalled or updated.
Official iTunes website: https://www.apple.com/ru/itunes/download/. You can download new version, and then install it on top of the old one. The software will be updated.
Restart Apple Mobile Device Service
You must disconnect your iPhone from your computer and close iTunes before performing this step. Now you need to restart Apple services, as they may be crashing.
Instructions:
After updating iTunes and restarting the Apple service, the computer should see the iPhone. Open “Computer” and find the smartphone there. In the screenshot of the niche it is at the very top.
Connecting iPhone to another computer
When you connect your gadget to another computer, you can immediately figure out what the cause of the problem is. If another PC sees the iPhone, then the problem may be with your computer, which the smartphone cannot see.
If other laptops and computers do not see the iPhone, then the problem may be related to the phone itself or the USB cable. For reliability, you need to connect the device to two different computers that have different OSes.
The problem may occur due to glitches in iOS. By forcefully rebooting your iPhone, you can fix the problem:
- On iPhone 6 and above, press the “Home” button or the lower volume key.
- Press and hold the “Power” button.
- These elements should be pressed for approximately 10 seconds.
After rebooting the gadget, you can try to connect it to the computer again.
Wi-Fi synchronization does not work
Checking that the iPhone is connected correctly via Wi-Fi
If the wireless data transfer option is not activated in the iTunes settings, then no synchronization with the computer will work.
- We connect the gadget to the computer via USB.
- Open iTunes. If necessary, enter your Apple ID and account password.
- Click on the icon of your device in the iTunes window, select “Browse” in the sidebar.
- We check that on the right side of the window the “Synchronize with this device via Wi-Fi” section is checked. If there is no checkbox, then mark it.
- Click on the “Finish” (or “Apply”) button.
- Disconnect the USB cable, then check that the iPhone and computer are connected to the same Wi-Fi network.
If everything is configured correctly, after following the above instructions, you can start synchronization between gadgets using the “Synchronize” option in iTunes. If data exchange has not started, then we move on to other solutions.
Doesn't sync with Windows
The error may appear due to a problem in the service that is responsible for the functioning of iTunes. You should try restarting this service.
- Close iTunes, disconnect the gadget if it is connected via USB.
- Now you need to press “Ctrl + Alt + Delete” to restart the “Task Manager”.
- Go to the “Services” section, in the list that appears we find the Apple Mobile Device Service section.
- Right-click on the found element and select “Restart”.
- Open iTunes again and synchronize the gadget.
Doesn't sync with Mac OS
The problem may be due to an error in the process that makes iTunes work. We restart it. 
- Open “System Monitor” along the path “Finder”, then “Programs” and “Utilities”.
- In the “CPU” section we find a process called iTunes Helper or AppleMobileDeviceHelper.
- Select the found element with the left mouse button, then click on the cross in the upper left corner of the window and select “Finish”.
- Launch iTunes and sync iPhone.
If all else fails
- Reboot the router, reconnect the iPhone and computer to the network.
- We start wireless synchronization via iPhone. To do this, go to the “Settings” menu, select “General” and “Synchronization with iTunes via Wi-Fi.” Then click on the displayed computer name.
- We update iTunes and iOS to the latest versions.
- We reboot the gadget and computer, then synchronize them again.
- Turn off data transmission over the mobile network, leaving only Wi-Fi on. We try synchronization again.
The computer does not see the iPhone via USB or WiFi (on Win10 or Mac OS)
5 (100%) 1 personSmartphone operation Apple iPhone often carried out in conjunction with computers. With their help, backup copies are created, new movies and music are copied, and the operating system is restored. What to do if the computer does not see the iPhone connected to the USB port? The reasons can be simple or very serious. Let's try to figure them out and restore a normal connection to the computer. The main reasons for the lack of normal connection are:
- The connecting cable is broken;
- The USB port is broken;
- The functionality of iTunes and services has been disrupted;
- The functionality of the smartphone has been disrupted.
Let's look at all these reasons and try to restore the connection between the PC and the smartphone.
Cable breakage
Connecting cables used to connect smartphones to computers tend to fail due to the low reliability of individual conductors. As a result of a breakdown, you cannot count on a normal connection. Breakdowns can also be caused by the actions of pets - the cables attract dogs and cats who like to play with funny wiring. Owners of iPhones from these fun games It becomes sad because you need to spend money on purchasing new accessories.
Pets love to chew on cables and charger cords, so we recommend storing them out of the reach of animals.
How to check the integrity of the cable being used? You can try connecting it to charger, but this will not allow you to check the integrity of all conductors. That's why It’s best to try this cable on another iPhone by connecting it to the USB port of your computer. If all conductors are working properly, the computer should recognize the connected device. If there is still no response, you should continue troubleshooting.
Checking USB ports
In many computers and laptops that have been in use for 3-4 years, you can find faulty USB ports. Connecting external devices to them leads to the operating system freezing, causing various errors and reboots, as well as a complete absence of any reactions. Check the current port by connecting a device to it and assessing the response of the operating system (the connected device should beep). If there is no response, then the selected port is most likely in a faulty state.
If the selected port does not work and the computer does not see the iPhone, try connecting the smartphone to a different USB port. In some cases this brings positive results. If there is still no response, then the problem lies with the cable (which we have already checked) or with the iPhone itself. We also recommend cleaning the connectors in the smartphone, cable and PC using thin cardboard and alcohol(cologne, lotion).
Are there no free ports left on your computer? In this case, you can use a USB hub connected to a working port. For desktop computers, expansion cards and built-in card readers are sold, allowing you to expand the number of ports with minimal investment.
Checking the Apple Mobile Device Service
Why can't my computer see my iPhone via USB? IN in some cases The problem is related to the incorrect operation of some services. If iTunes doesn't want to recognize your connected iPhone, you should restart Apple Mobile Device Service (AMDS). The restart procedure is extremely simple and does not cause difficulties even for novice users. By restarting the service, you can count on correct detection of the connected smartphone. How to deal with the incorrect operation of this service?
If the computer does not see the iPhone via USB, close the iTunes application and disconnect the smartphone from the computer. Go to “Control Panel – Administrative Tools – Services” and find the Apple Mobile Device Service in the list that appears. Double-click on the service name, click on the “Stop” button - the AMDS service will stop. Next, click on the “Launch” button and set the startup type to “Automatic” if there was some other value there. Now we send the PC to reboot and try to connect the iPhone again.
In some cases, incorrect operation of the service is due to conflicts with security software (firewalls, antiviruses). Try disabling or reinstalling this software, then check the visibility of the connected smartphone.
Reinstalling iTunes
Why doesn’t the computer see the iPhone if the cable and ports are intact, and the AMDS service is running? The problem may be due to the iTunes application not working correctly. In order to get rid of this problem, the application should be reinstalled. We remove it from our computer, check for the absence of folders that could remain after uninstalling the program (we wrote about this in our reviews). It also doesn’t hurt to completely clean your computer and registry using the useful CCleaner utility..
Next, we restart the computer and proceed to reinstall iTunes - in order to download the latest current version To use this application, you must visit the Apple website. Go to the download section, uncheck the boxes for receiving newsletters (why do you need these newsletters?), click on the “Download” button. After downloading and installing the application, we try to connect the smartphone - the computer should recognize it.
Reboot and recovery
We have looked at many ways to quickly restore your connection to your computer. But we forgot the simplest way to get rid of the problem, which should have been used immediately after it appeared - a reboot. Indeed, many problems with smartphones are eliminated immediately after rebooting them and restarting the operating system. If you encounter the problem that your computer does not recognize the connected iPhone, try rebooting.
If rebooting doesn't help, the cable and ports are intact, and iTunes is working, you can restore your iPhone using DFU mode. We have already written more than once in our reviews about how to enter DFU mode - use the site search. remember, that recovery leads to complete removal data from internal memory – make sure you have a backup of all important data and files. After the restoration is complete, you can connect your iPhone to your computer and test the connection.
Other solutions to the problem
Have you already tried everything there is to try, but there are no results? It is quite possible that the problem is related to your iPhone - it is broken. Yes, iPhones break; they have this property, like any other smartphones. If nothing helps your smartphone, contact a service center– here experts will check it and give their verdict. After diagnostic and repair work, you will have at your disposal a working iPhone that can be successfully detected by computers.
Do not try to repair the iPhone yourself; this requires special knowledge, tools and diagnostic equipment.
Do you want to know how to earn 50 thousand monthly online?
Watch my video interview with Igor Krestinin
=>>
Modern mobile Apple gadgets perform a variety of functions, in addition to a regular phone, they are also a camera, a video camera, a TV, a player, a game console, and an e-book.
To fully work with these applications, you need to periodically connect your mobile phone to your computer via a USB port. There is no other way to download new game, melody, book and so on.
And besides, you need to upload fresh photos and videos to your computer disk. What to do if the computer does not see the iPhone via the USB port?
What steps should you take if you connect to a computer according to all the rules - but nothing? The computer does not find your phone as if you are not connected.
Let's calmly analyze the reasons and find ways to eliminate this problem.
Visual inspection
The first thing to check is the integrity of the cord. Inspect it for damage, creases, etc.
If you have a spare cord, replace it. Also try plugging the cord into a different USB port.
If you have a laptop or tablet, connect your phone to them in order to quickly determine what the problem is in the computer or phone.
If you can see the iPhone on your tablet or laptop, then the problem is in the computer, or more precisely in outdated drivers on the computer (there will be information about this below).
Use a school eraser to wipe the contacts on the cord until they shine, thus removing dirt and oxidation. Brush off any residue, eraser crumbs, from the contacts.
What to do if the computer does not see the iPhone via USB, reboot
The next step is to restart both your devices, sometimes this is enough to fix the problem.
To work with an iPhone via a computer, you need the iTunes program. It is quite possible that the program will crash. If all the methods described above do not fix the problem, try reinstalling this program.
Uninstall using uninstaller installed program, download the new version of the program from the official website - http://www.apple.com/ru/itunes/download/.
After reinstallation, reconnect the device.
Manual driver update
If this does not help, then it is quite possible that this problem in the driver installed on the computer. Try reinstalling it.
First of all, disconnect the Apple from the computer.
Remove the installed driver by right-clicking on it.
Connect your iPhone, the computer will automatically install the new driver, and you will see a message about it.
On iPhone you will be asked for permission to access the files. Give this permission.
Open “Explorer”, “This PC”, if the M3s device is visible, but no files are visible - unlock the device with your fingerprint, the files will appear.
Automatic driver updates
It also wouldn’t hurt to update the driver for the chipsets responsible for connecting devices to the computer.
When you launch the utility, uncheck all unnecessary checkboxes.
Download it and run it, it will scan all installed drivers, identify outdated ones, replace and update them.
Technical difficulites
These are all problems that you can fix on your own. If all the steps have been taken and the problem remains, then we can assume that the problem is:
- Failure in the iPhone chip;
- The connector of the apple device is damaged;
- Incorrect firmware;
In these cases, you will have to contact a service center, since this is a job for specialists. Trying to fix them yourself can lead to disastrous situations.
What to do if the computer does not see the iPhone via USB, summary
I hope I was able to answer the question: What to do if the computer does not see the iPhone via the USB port? As you can see, most of the reasons why the computer does not see the iPhone via the USB port can be corrected on your own, quite easily.
You don't need any special knowledge of electronic technology to fix the problem.
P.S. I am attaching screenshots of my earnings in affiliate programs. And I remind you that everyone can do it, even a beginner! The main thing is to do it correctly, which means learning from those who are already making money, that is, from professionals.
Do you want to know what mistakes beginners make?
99% of beginners make these mistakes and fail in business and making money on the Internet! Make sure you don't repeat these mistakes - “3 + 1 ROOKIE MISTAKES THAT KILL RESULTS”.Do you urgently need money?
Download for free: " TOP - 5 ways to make money online" 5 the best ways making money on the Internet, which is guaranteed to bring you results of 1,000 rubles per day or more.Here is a ready-made solution for your business!
And for those who are used to taking ready-made solutions, there is “Project of ready-made solutions for starting to make money on the Internet”. Find out how to start your own business online, even for the greenest beginner, without technical knowledge, and even without expertise.
Probably everyone who has ever dealt with Apple technology knows that to the fullest Using the functionality of an i-smartphone is possible only after mastering the iTunes program. It allows you to exchange between Apple devices and a PC, as well as a number of other useful manipulations, and therefore if the computer suddenly does not see the iPhone, this turns into a real problem.
Unfortunately, the statistics of user requests are not reassuring - the computer does not see the iPhone 5, does not recognize the iPhone 5S via USB, the laptop does not display my iPhone 6 - thousands of owners google similar requests every day in the hope of solving the problem themselves.
However, in most cases, it is true that you can solve it yourself without the help of professionals. In this article, we will analyze the reasons why the computer does not see the iPhone, and we will also tell you what to do if this situation arises. The recommendations below will help users of all models of i-smartphones - iPhone 6, 4S, and any others.
In fact, to the question - why doesn’t the iPhone connect to a personal computer - there are only 4 answers. Here they are:
- There is a problem with the USB ports
- The functionality of the connecting cable is impaired
- A software conflict has occurred
- Broken iPhone
However, each of these situations can arise various reasons and the options for solving the problem in one case or another will be different. So next we will look in detail at each of the above reasons and tell you how to fix this or that problem with synchronizing your i-device and PC.
Problems with USB ports
The problem with USB ports is one of the most common reasons why the computer doesn't see your iPhone. Especially if your PC is, as they say, not the first freshness. USB ports are not the most reliable part of a computer, and therefore, often after 3-4 years of operation, when trying to connect this or that device to them, various problems appear - from a banal freeze to a complete refusal to recognize the device.
How to understand that you are dealing with problem ports? First, try connecting your iPhone to another USB port - it often happens that one has already failed, but the second is still working properly. No visible progress when connecting to a different port? Okay, let's explore the problem further - connect the i-gadget to another PC. Is he not around? Then we go the other way - connect any other device to the PC via USB. Like the iPhone, it doesn’t show up? Then, well, the answer has been found - you have a problem with the ports. Sometimes, by the way, you can revive them by simply cleaning them - take alcohol and cotton swab and responsibly remove all dirt and dust. Perhaps this step will make the ports work and synchronization will be successful. If this does not help, restart your PC. Also unsuccessful? Then, most likely, you will have to change ports.
The functionality of the connecting cable is impaired
If USB ports are not the most reliable part of a PC, then the connecting cable for charging and connecting to a computer is not the most reliable part of an iPhone. Users have been scolding the Apple giant for this problem for several years now, and not without reason. The “native” cable is not cheap, but it quickly becomes unusable, and the Chinese one does not always “know how” to interact with iTunes. That is, it will charge the smartphone, but it will not establish a connection between the PC and the iPhone.
So if the iPhone does not connect to the computer via USB, and you have already checked the ports and they are working, it’s time to start diagnosing the cable. Many people check the cable this way: they connect the iPhone to the charger and if the battery starts charging, they consider it to be working, but such diagnostics are not entirely correct. You see, the peculiarity of the structure of the iPhone cable is such that to connect the PC and the i-device, all contacts must be in good working order, but for charging, this is not the case.
The only way to check if the problem is in the cable is to connect the iPhone to the computer using another ORIGINAL a cable through which another “Apple” is perfectly recognized on your PC. And only after the success of this operation can we say unequivocally that the cable is to blame.
By the way, sometimes, in order for the connecting cable to work, as in the case of USB ports, cleaning the contacts helps. But in most cases it needs to be replaced.
Software conflict
Both the cable and ports are working properly, but your iPhone won’t connect to your computer? Let's consider the following problem - software conflict. Underneath this scary headline are very banal reasons why you can’t connect your iPhone to your PC.
Firstly, it may be that iTunes has not been updated for a long time, in which case you just need to go to the official Apple website and download the current version.
Secondly, there is a possibility that the computer does not see the device due to an incorrectly configured antivirus or firewall. Perhaps the security program classified the iPhone as an unsafe device, or considered iTunes' attempt to contact Apple servers to identify the i-gadget suspicious. To check the relevance of this communication problem, you need to temporarily disable your antivirus and/or firewall and see if the situation changes. iPhone started to show up? This means that the problem is in the security programs and they need to be reconfigured so that they do not consider the activities of iTunes and iPhone suspicious.
Another software-related reason why a connected iPhone cannot be seen is a malfunctioning Apple Mobile Device Service. To resolve the problem with it, restart it. Click the "Start" menu, go to "Control Panel", then "Services". In this section, find the Apple Mobile Device Service and double-click on it. A new window will open, in it click “Stop” and then “Run”. And also check the “Startup type” parameter, it should be automatic. After making the adjustments, we restart the PC and check if our problem has been resolved.
The iPhone itself is broken
And finally, about the saddest thing - all the ports are working and the cable too, iTunes is the latest, security programs are disabled, the AMDS service is working properly, but synchronization between the iPhone and PC still fails? Then the problem is in the i-smartphone itself. There may be a software failure and a simple reboot of the iPhone will help - do it and try again to synchronize with the computer. Did not help? Then it’s a matter of problems with the hardware, and in such a situation we recommend not to engage in self-diagnosis, The best decision— take your iPhone to a service center, where they are guaranteed to find the problem and help you fix it, without harming the device itself.
Why doesn't the computer see my iPhone as a flash drive?
Newcomers to the Apple world often search the Internet for an answer to the question: “Why doesn’t the computer see the iPhone 5 (any smartphone model can be there) as a removable drive?” And if you have the same question, we hasten to make you happy - everything is fine with your device. The fact is that iOS, the platform on which all i-gadgets operate, is closed, which significantly increases the security of Apples, but often negatively affects their ease of use.
In particular, the computer really does not see the iPhone as a flash drive - in Windows Explorer it is displayed as a portable device or even identified in the “Other devices” category. If you double-click on the iPhone icon, a folder with photos taken on the device will open and all the user can do is transfer them to the PC, and even the reverse operation will not be available. If you want to record a photo on your i-smartphone, welcome to iTunes.
We emphasize! This state of affairs is relevant for all PC operating systems and for all iPhone models - neither Windows 7 nor Windows 10 sees the iPhone as a removable drive - this is a feature of iOS. If on some portal you are given recommendations that supposedly will help you see your iPhone as a flash drive, you should not trust them!
Let's summarize
There are a lot of reasons why the PC does not see the iPhone 4 or any other, but in most cases the user can independently diagnose the problem and solve it. We hope this article will be of great help to you in this matter! However, do not overestimate your strength - if the problem is in the hardware of the iPhone itself, you are unlikely to be able to independently identify the cause of the problem and fix it. Of course, you can say - why can’t I disassemble my device itself? You can do it, but what will it give you? Even if you see a damaged microcircuit, will you dare to remove it yourself and install a new one? Not sure? Then there is no need to go inside such a complex device as an iPhone, it’s better to trust the pros! However, we hope it doesn’t come to that!
