Top five leaders in the global ERP market:

Microsoft Business Solutions

Russian ERP systems:

"BOSS" system

Galaxy system

System "MAGNAT"

System "Kh3"

System "1C:Enterprise"

System "Parus8".

Problems of implementing Western solutions:

Lack of enterprise readiness for implementation;

Poor implementation project management;

A shortage of funds revealed during the implementation process due to the initial vague pricing policy for software and services.

Benefits of implementationERP-systems:

Reduced operating and management costs by 15%

Saving working capital 2%

Reduction of implementation cycle 25%

Reduced business costs 35%

Reduction of insurance level of warehouse stocks by 20%

Reduction of accounts receivable 12%

Increase in turnover of funds in calculations by 25%

Increase in inventory turnover 30%

Improved utilization of fixed assets 30%

Integration of various activities of the company;

Using the best methodologies;

Possibility of organizational standardization;

Elimination of information asymmetry;

Access to information in real time;

Providing simultaneous access to data for planning and control purposes;

Possibility of interaction and cooperation within the organization;

Ensuring interaction and cooperation between organizations.

Implementation problems:

IT staff need time to plan and evaluate the project's scope, costs, and schedule for completing the plan. It is important to make sure that the process is managed by a specialist who is well versed not only in computer technology, but also in business processes, and who is also able to see the project as a whole, and not its components.

It is important to understand that the ERP system must be somehow connected with the primary business process software, which is engaged in preliminary data processing. Otherwise, transferring information will take too much time and be very ineffective.

Hidden costs tend to appear during the initial processing of real data by the system. This is due to the fact that existing information needs to be converted into the format of the new system. However, during the conversion process, data may become outdated, requiring additional effort to update it. To minimize such costs, it is worthwhile to allocate personnel in advance, whose responsibilities will include checking the efficiency of the entered information, and, if necessary, updating it.

The system should be tested before it is launched. It is best if, before implementation, the head of the project works for some time with a demo version of this product, used in a narrow, not particularly important area of ​​​​work.

Employees serving specific business processes should also conduct their testing, since after the system is implemented, it will be quite difficult to completely change its functionality in any of the specialized areas.

A very important aspect is staff training. It is wrong to think that personnel only need to be taught how to use the new system. People need to be prepared for the changes that global adoption brings, motivated to give back, and accept new forms of control. No matter how much money is invested in automation, it will not achieve its goal if it is rejected by staff.

You should not assume that it is possible to cope with such a voluminous array of work using only your own assets. Even the most intelligent specialists may encounter unfamiliar conditions and issues that will require an outside expert to resolve. Therefore, another cost item will be consulting fees.

Main stages of implementationERP-systems:

origin, initiation, leadership persuasion;

Diagnosis of project problems. Formulation of system requirements (with a consultant);

organizing and conducting a tender for the selection of a system, selection of a consultant.

conclusion of a contract, project organization, team selection, development of project documentation.

team training.

preparing and entering BOM and ROU etc. into the system;

business modeling, in parallel with paragraph 6

testing of the design solution (system). Corrections and improvements.

launch of the system into operation, stabilization period.

Translated from English, Enterprise Resource Planning (ERP) means “enterprise resource management.” The ERP system is designed to plan company resources needed for production, purchasing and sales.

The principle of operation of the ERP system is based on the creation, filling and use of a single database, which includes information necessary for all departments of the enterprise: accounting, supply departments, personnel, etc.

The functionality of ERP systems varies, but there are functions that are common to all software products:

1. Development of production and sales plans.
2. Maintaining technological specifications that provide for the operations and resources necessary for the production of a particular product.
3. Determining and planning needs for the production of components and materials, costs and deadlines for fulfilling the plan.
4. Purchasing and inventory management.
5. Management of production resources in various scales: from an enterprise or a separate workshop to a specific machine.
6. Financial management of the enterprise, management, accounting and tax accounting.
7. Project management.

Compared to other software solutions, the ERP system has a number of advantages:

• Creation of a unified information environment that significantly facilitates and optimizes the work of departments and management.
• The ability to distribute access rights between employees of any departments, from the head to the junior manager of the sales department.
• Availability of a wide range of solutions for organizations of various types and sizes.
• Ability to manage several divisions, enterprises, concerns, corporations.
• Compatible with various software products and platforms, high reliability, flexibility, scalability.
• Possibility of integration with systems and applications already used in the enterprise, in particular, with design automation systems, process control, sales, and document management systems.

Along with other systems that automate production, ERP greatly simplifies the process of enterprise management, resource allocation and sales planning.

When is an ERP system needed?

At the first stages of a company’s existence, there are no special needs for automation: all documents are developed using ordinary office programs, and in order to obtain this or that information, the manager just needs to call an employee. Gradually, the number of documents, the number of employees, the volume of operations is growing, and there is a need to create storage facilities and systematize data.

In an enterprise operating without an ERP, all documents are often stored unsystematically, which significantly complicates management. There are also common cases when some systems are installed, but they work exclusively for a specific department.

Accounting, HR, procurement and other departments have their own databases, and document flow between them is difficult. This directly affects work efficiency: in order to find out this or that information in the HR department, the accountant has to make a request via email or call the personnel officer.

Effective management, optimization of resources of the entire enterprise and, finally, increased productivity various departments in such conditions it is impossible to achieve.

An ERP system is the optimal choice for enterprises of any scale, groups of companies, and companies with geographically distributed branches.
ERP system:

• significantly speeds up document flow between departments
• allows an employee with certain rights to gain instant access to information
• makes it possible effective management work of remote branches and employees.

Also, various accounting programs created exclusively for the generation of financial and tax reporting are often offered as alternatives.

It is quite simple to distinguish ERP from other systems. ERP system:

• integrates databases and tasks of ALL departments of the enterprise: from accounting and customer service to production and logistics;
• can help in performing any tasks of the enterprise;
• allows you to create a unified information environment.

The main task of an ERP system is to optimize the management of ALL enterprise resources, regardless of the form in which they are presented. This is a single system that includes solutions for accounting, engineering, procurement, personnel, warehouse, etc.

Such different ERPs

On at the moment There are two main concepts of ERP systems. These are ERP and ERP II.

The first refers to software that allows you to organize the work of an enterprise of any type and covers all production processes.

ERP II is a specialized management system that takes into account the key features of a particular enterprise. It is developed taking into account the tasks that need to be solved by a company of a certain size, type of activity, and form.

There is a huge number of ready-made software developments specializing in small companies, manufacturing enterprises, companies operating in the service sector, trade organizations, etc. There are ERP systems designed for one standard enterprise, a company with geographically remote branches, and even a transnational company.

ERP systems can have different structures. In particular, in lately Cloud ERP has gained the most popularity - more convenient, scalable and easy to use for medium and small businesses.

How to avoid unnecessary costs for an ERP system with the online program Class365

The implementation of a full-featured ERP system in small and medium-sized businesses may not be profitable, both due to the high cost and long implementation period.

Automate processes small company and you can avoid high costs using the online program Class365. The online service allows you to automate warehouse operations, retail outlets, relationships with clients. In the program you will also be able to manage all financial flows. This solution is optimal for wholesale and retail trade enterprises, service companies engaged in online sales.

The online solution is beneficial for the manager, since he will not need to additionally train staff. The program, despite its wide functionality, is surprisingly simple and employees can master it independently in no more than 15 minutes. In addition, the company will not have to squeeze into a tight budget to purchase a standard licensed application.

An ERP system (Enterprise Resource Planning) is a company's resource management system. Read how to choose it, what are its advantages and disadvantages, how much does it cost and what to consider for successful implementation.

What is an ERP system and why is it needed?

ERP system stands for Enterprise Resource Planning. ERP system in simple words is a company resource management system. They are usually implemented on large enterprises with complex production, an extensive branch network, a large range of products, and an increased volume of warehouse operations. Their main advantage is that they allow you to combine several tasks: you can simultaneously account for and plan funds, as well as track their movement; and evaluate labor productivity at the enterprise. In addition, all processes become transparent.

ERP provides:

1. Integration of all business processes according to uniform rules within one system;
2. Prompt receipt by management of information about all aspects of the enterprise’s activities;
3. Planning and control of the organization’s activities (short-term and long-term plans of various departments are linked to each other).

As a result, the efficiency of business management and its competitiveness increase.

The ERP system is also convenient in that it can be implemented in parts (modules), automating, for example, first production and then work with personnel. The set of modules covers all areas of activity, which allows you to automate almost all business processes.

The experience of enterprises that have undergone successful implementation shows that as a result, warehouse inventories are reduced (by an average of 21.5%), labor productivity increases (by 17.5%), and the number of timely completed orders increases (by 14.5%). In addition, the investment attractiveness of a business increases, especially for foreign investors who always want it to be transparent.

Pros and cons of an ERP system

Resource management systems have two serious disadvantages: they are usually expensive and time-consuming to implement.

Expenses should be considered by company management as strategic investments that will not immediately bring additional profit. Typically, payback comes only after a few years.

The high cost consists of several components:

• the price of one license, that is, in fact, the price of one workplace, ranges from $1,500 to $8,000;
• price for consulting services, implementation and maintenance ranges from 100–500% of the cost;
• user training price – from $1000 per week.

A long and complex ERP implementation is usually due to the need for a major overhaul of the company's operations. It cannot be implemented in an enterprise where business processes are not streamlined (see also about). That is why a preliminary independent study of the enterprise by a consulting company is required. This will make it possible to understand whether it is possible to implement any system at a given enterprise or whether business processes must first be adjusted. If this stage is skipped, the company risks losing huge amounts of money if the system installation is unsuccessful or delayed.

If the study reveals that the organization is ready for installation (that is, all business processes are sufficiently streamlined), you can begin to draw up a work plan. At the same time, management must determine which functional areas and which types of production need to be covered, and which reports to prepare.

It is advisable to draw up a document “Requirements for an ERP system” for use primarily within the enterprise. It must formalize and describe all its essential characteristics. Only after this should you start making a choice.

According to statistics, only 30% of all implementations are successful, that is, the costs are recouped. However, your company has a chance to improve these disappointing statistics. To do this, you need to take into account other people's experience. Let's talk about everything in order.

Implementation methods

There are several methods for implementing the ERP system.

1. Phased implementation – only a few related business processes are automated. With this option, the risk of failure is relatively low.
2. "Big Bang" - installation entirely and immediately. This is a very risky option, which is preferable for relatively uncomplicated production. This method requires intensive stage testing, since it is necessary to carefully check how error-free all business processes are automated.
3. Deployment - putting it into effect in one area of ​​production (in a department, branch, etc.), and then spreading to other areas. The deployment itself at each site can be carried out as a phased implementation or as a “big bang”. The risk in this case is usually insignificant (if you do not overdo it with “big bangs”).

It is necessary to carefully analyze which of these ERP implementation methods is most optimal for your company (take into account the costs and experience of other companies), and only then proceed with the choice.

Choosing an ERP system

Today on Russian market There are several automated enterprise management systems from both Western and domestic manufacturers. Which ERP is better - Western or domestic? Opinions on this issue are very contradictory. Let's highlight the strong and weaknesses both options.

Undoubtedly, strong point Western platforms have a clearly defined sequence of actions in production planning. The main drawback is the need for improvement, taking into account national characteristics. For example, in order to maintain accounting records and prepare reports in accordance with Russian rules, it is necessary to modify the settings of the “Finance” module.

In addition, Russian enterprises where production is carried out according to design and technological documentation (for example, machine-building and instrument-making plants) are required to use ESKD standards (Unified System design documentation) and ESTD (Unified System of Technological Documentation). Western automated systems management these standards do not support. Therefore, improvements are needed at the software level. This requires additional costs that should be considered in advance.

Russian systems and their implementation are much cheaper than Western ones. And, of course, domestic specialists take into account Russian specifics.

When choosing an integrator - a company that carries out installation, you need to take into account two factors: its competence and experience in automating enterprises in similar industries or specific business processes. You should also pay attention to what professional services the integrator provides (consulting, business process optimization, project management, performance assessment, staff training

Installation costs

When forming a preliminary project budget, it is necessary to take into account that the costs include not only the cost of the program itself (shell, user licenses, etc.) and the services of a system integrator. The estimate will also include setup costs taking into account existing business processes, the cost of user training services (and for large companies also a training center and support service), purchase or rental costs additional equipment, as well as possible costs of engaging third-party consultants. And finally, it is worth taking into account the costs of the motivational part (including deductions) for project participants.

The project budget should include possible cost overruns. Both customers and representatives of consulting companies, as a rule, consider it quite normal if actual costs exceed the planned ones by 10–15 percent, but in practice these discrepancies are larger.

When installing ERP, companies face necessary, but sometimes unexpected, costs. For many, this is the cost of staff training, which is often comparable to the cost of the system. However, workers almost always have to learn a new set of processes rather than just a different software interface, which increases costs.

Another surprise may await the enterprise when checking connections between modules and other programs. Organizations, as a rule, already have software packages for procurement, production planning, barcoding, etc. If additional customization of the ERP system is required to ensure compatibility with these programs, a sharp increase in costs for integration, testing and maintenance of the software is inevitable.

Consulting fees are also a major expense, but to avoid unexpectedly high costs, the consultant's responsibilities should be clearly stated in the consultant's contract.

Reasons for unsuccessful implementation of ERP systems

Many enterprises, in order to save money, rely only on their own information service or invite temporary work third-party specialists, trying to save on consultant services. Unfortunately, this often leads to work being delayed for several years, and the company losing time and resources. The fact is that the introduction of resource management systems involves the reorganization of all business processes, and such a task is often beyond the capabilities of internal and freelance specialists.

However, if company management decides to completely entrust the ERP installation to a system integrator, another mistake is possible. All functions are transferred to consultants. The experts themselves take a distant position - they say, they will do it, and we’ll see. But even the most qualified consultants cannot see and know the entire state of affairs in the company, and in the end it will be the company’s personnel who will have to work with the system. The success of the project depends equally on the consultants and on the company itself. Therefore, it is better when both parties are responsible for the results.

Problems may arise if a large organization begins to install the entire system (method " big bang"). Experience shows that failure in this case is almost guaranteed. A sudden change in operating principles is stressful for the entire enterprise, so the process should under no circumstances be artificially accelerated. Staff must gradually become accustomed to the changes that ERP brings. Therefore, it is better to first choose phased implementation or deployment methods.

You must be prepared for employee resistance. This is one of the main problems that management faces. It is due to the fact that for a long time Employees have significantly more worries. In addition, their mistakes, thanks to innovations, become noticeable to all participants in business processes and, above all, to management (see. ).

And lastly, after installation, do not expect a quick and “miraculous” transformation of the company. As we have already noted, the effect of ERP implementation is a matter of time. Main positive result at the first stage of the system’s operation is that it itself will force you to debug and improve all business processes. And this is already a lot.

User support and motivation

It is worth mentioning two separately important aspects automation: user training and support, as well as motivation. It is logical to train the implementation team first to work with the new IT system, and then organize a user training center (if the company is large) or hold a series of face-to-face meetings if there are not many employees. You can also teach remotely, using webinars, recorded courses and other opportunities.

After implementation has taken place, it is necessary to provide users with a constantly updated library of instructions, for example, on a corporate portal.

You also need to remember about motivation. The implementation of any ERP system requires enormous labor costs from participants, so unmotivated personnel, including in ordinary positions, will significantly increase staff turnover.

IN recent years ERP systems have become the standard in all areas of business. Today there is no clear, generally accepted definition of ERP. You can find different definitions of this class of solutions, as well as many synonyms: integrated enterprise management systems (EMS), automated enterprise management systems (EMS).

Let's try to answer the question: “ERP - what is it and what is it for?”

What is an ERP system

ERP stands for Enterprise Resources Planning, that is, “ enterprise resource planning" The Russian translation of the abbreviation does not help to immediately understand the essence of the term, so let’s turn to history.

The spread of personal computers in the 80-90s of the last century opened up wide automation opportunities for businesses. Software solutions have replaced manual labor and paper in accounting tasks, warehouse accounting, document flow, and monitoring the operation of technological equipment.

Important features of the new approach were not only the transfer of data into digital data, new opportunities for transmitting and analyzing information, but also the integration of data flows of different nature. Now top management and heads of departments received a complete picture of the enterprise’s work, the ability to analyze production load, warehouse stocks and financial flows . Based on this data, more informed decisions were made, and it became possible to effectively plan resources.

This approach to organizing information systems in an enterprise is called ERP, and application solutions for its implementation are called EPR systems. Perhaps this is the simplest and most comprehensive answer to the frequently asked question: “CRM, ERP - what is it?”

You will be surprised, but accounting automation programs, project management, HR applications - all these are components of an ERP system, its basic functions. Customer relationship management systems, or CRM (customer relationship management systems), are also part of ERP.

However, today listed functional systems referred to as ERP infrequently. This is because accounting, project management, CRM and some other functions have become popular as independent software modules. Indeed, many companies use only electronic accounting, and the remaining data is simply entered into Excel.

Arguing about whether accounting and CRM should be classified as ERP or considered as separate solutions is a thankless task. Let's leave it to market analysts. It is obvious that the trend towards automation is increasing every year. The listed systems will only gain popularity: sales of licenses and the volume of implementation services will increase.

Why implement ERP?

ERP systems help solve monitoring and planning problems. In addition, they speed up the work of each department and specific employees. Here are the results of some ERP implementations:

• top management can at any time get an idea of ​​the current situation or analyze the company’s activities for a selected period;
• the time spent on routine operations has been reduced by an order of magnitude, and the risks associated with the human factor have also been reduced;
• the company received a logical and transparent document flow;
• every employee and manager has information (and only what is really necessary).

ERP systems immediately reduce the cost of servicing production and business processes. In the long term, a positive effect is achieved due to the fact that strategic decisions are made more carefully. A business without an ERP system can be compared to a driver who drives a car with his eyes closed.

The enterprise resource management system is not only the driver’s vision, but also the summary data of all devices recorded and taken into account in unified system. ERP is the control of the interaction of engine mechanisms and systems over time, thanks to which the driver can easily determine when to slow down and where to accelerate to achieve maximum results.

The feasibility of implementing ERP systems

If ERP systems are so good, then the natural question is: why today have not all enterprises carried out total informatization, and many are generally limited to only electronic accounting?

The reason is this. For an ERP system to be effective, it must take into account the business processes of the enterprise as clearly as possible. Some companies simply cannot formalize their business processes due to poor business culture. Others find it difficult to decide to make any changes in their activities, especially if “everything is working the way it is.”

In any case, the process of implementing custom ERPs is neither quick nor cheap. In addition to money, it also requires the time of key managers. And if incorrect logic is built into the system, then automation can negatively affect both the company’s performance and employee morale. That is, during implementation it is important to attract experienced and competent specialists. It may actually make more sense for some companies to continue working in Excel.

Types and components of an ERP system

ERP systems as large integrated systems can be classified according to the following criteria:

1. Universal platforms and industry systems. Industry systems are focused on specific business processes. This means that they either have special modules (for example, for calculating orders in printing houses), or standard functions in them have their own characteristics (for example, at distilleries, parallel warehouse accounting of products converted into alcohol is maintained). Universal platforms are rarely sold “as is” because there are no typical businesses. And they, as a rule, are also customized for a specific client and his business processes.
2. Systems for managing holdings and individual enterprises. Everything is simple here. There are solutions for one business entity and complex systems that combine and transmit data across a network of enterprises. Regardless of the type of ERP, the characteristic delivery components include software modules that implement the functions of financial, accounting, customer relationship management (CRM), human resources (HR), sales, supply chain, production and production assets, and planning. A common ERP functionality is project management. At the top level, modules are created for the company's top management that aggregate information from lower levels and from individual departments. Here management reporting is generated, which helps to accept right decisions. In conclusion, we note that optimization and control of business processes are an urgent need when conducting any commercial activity. The best proof the need and effectiveness of ERP systems is the positive dynamics that companies that have gone through the path of successful implementation begin to demonstrate.

Top 10: Online ERP systems

A solution on the 1C:Enterprise platform for building complex information systems for managing the activities of multi-industry enterprises, taking into account the best global and domestic practices in the automation of large and medium-sized businesses.

Multifunctional ERP system (actually several similar systems, including AX, Nav) from Microsoft for medium and large companies. Covers all areas of management: production and distribution, supply chains and projects, finance and business analysis tools, customer and employee relations. Provides a portal for web access based on Windows Sharepoint Services.

ERP system for production management, e-commerce, service automation, customer relationships (CRM). Online access. Possibility of renting

Open ERP/CRM system with web interface. Includes modules for managing distribution, warehouses, e-commerce, finance, and document flow. The Compiere server part is built on the basis of the JBoss application server. There is a desktop client in Java. There is Russian localization and a support community

SaaS business management system based on 1C. The functionality of the system includes financial management, budgeting, personnel management, CRM, document management, project management, service management, reporting and analytics. It is possible to work from mobile devices.

Comprehensive ERP/CRM/E-commerce solution for big business with a modular structure. More than 40 modules. Advanced integration capabilities. Mobile access and web access via portal. Contains the functionality of email, intranet, sed, online store, internet services.

SaaS service based on the open-source OpenERP system. Hundreds of modules are available, incl. CRM, warehouse management, purchasing management, Project management, Online Store, POS, etc.

A CRM/ERP program that can work on its own, in the background, without requiring human attention. This is a robot guarding your business that helps you do routine or complex operations, which frankly bore you, but they need to be done. We have a list of things OneBox can do itself. But you can come up with any perversion of your own, and we will try to bring it to life in a robot.

Comprehensive SaaS ERP/CRM/e-commerce solution. Extensive integration capabilities, customization of business processes, business intelligence. Provides a mobile client, platform for developers.

A SaaS budgeting solution allows you to access financial reports from anywhere in the world and take part in the company’s financial planning and forecasting processes. Integration with Netsuite. Available in Russian.

Cloud version of the ERP system Compass. All modules are available. A small client part is installed on users' computers

An ERP system for medium-sized businesses that allows you to manage production processes, logistics, finance, and customer relationships. It provides a full-fledged Web interface. It has a completely Russian-language interface and meets all the requirements of our legislation regarding accounting and tax accounting.

Web-based system that allows you to automate enterprises in such key areas as enterprise resource planning (ERP), fixed asset management (EAM) and service management (ESM)

A modular ERP system based on Odoo is designed to automate the management of company resources. Optimizes enterprise costs, employee work and automates document flow. Additional integration is available with the services of Nova Poshta, PrivatBank, Prom.ua, Binotel.

The IT-Enterprise system fully complies with the standards and concepts of MRPII, MES, APS and ERP. There is a cloud version. Thin client.

Cloud solution for financial and operational planning, sales and human resources management.

Integrated cloud-based application suite for managing finances, procurement and project portfolio for small/medium businesses

Integrated SaaS ERP solution for small/medium businesses. Contains modules: CRM, financial management, project management, supply chain management, HRM, Service desk, financial management.

A set of business systems for large companies. Many systems have a cloud version